Funbet Casino - Jugador reporta retiros retrasados y mal servicio.

After depositing money (several hundred euros) and winning, they cause problems with withdrawals. They deliberately delay withdrawals, exceeding the 3 business day deadlines they indicate, and continue to make excuses and delay the process. Not to mention that they have withdrawal limits of €500.

If you're thinking of playing at this casino, I recommend you don't put in a single €.

They try to hold your money so you can spend it again or keep it for yourself, and they only send you automated messages. They literally don't provide any service. It's a scam.

Después de ingresar dinero, (varios cientos de €) y ganar dan problemas para retirar. Demoran las retiradas deliberadamente, pasan los plazos de 3 días laborables que ellos indican y siguen dando excusas y demorando en el tiempo. Por no decir que tienen límites de retirada de 500€.

Si estáis pensando en jugar en este casino os recomiendo que no metáis ni un solo €.

intentan retener el dinero para que lo vuelvas a gastar o quedárselo y solo te mandan mensajes automáticos. Literalmente no dan el servicio. Es una estafa.

Dear Gorkadonos,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with your withdrawals.

To assist you further, could you please provide more information by answering the following questions:

• What specific reasons or explanations has the casino given for the delayed withdrawals?
• Are there any pending withdrawal requests currently in your account? If so, when exactly were they submitted, and what amounts did you request for withdrawal?
• Have you previously made any successful withdrawals from this casino?
• Have you completed the full KYC (Know Your Customer) verification process?

I hope we will be able to help you resolve this matter as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Good afternoon,

Funbet offers no explanations or claims whatsoever. They simply respond to emails and live chat with automated messages, without giving a fixed date, stating that the situation has been escalated to the finance department and that they will do so as soon as possible. (Lie)

I currently have a total of €2,300 in my account, and I have three pending requests for €500, as it doesn't allow withdrawals of more than €500 and I can't have more than three active withdrawal requests. Therefore, both the funds from the requests and the remaining funds are frozen in my account.

I made the withdrawals on the 3rd, 4th and 5th as it only allows €500 withdrawals every 24 hours.

I have never received or had any type of withdrawal request approved.

As for verification, they won't let me verify because they claim my account doesn't require verification.

They say that if I ever need this verification, it will appear in the "verify my account" section. So far, there's no option to upload any files.

Buenas tardes,

Funbet no da explicaciones ni alega absolutamente nada, únicamente responden a correo y chat en vivo con mensajes automáticos sin dar una fecha fija diciendo que la situación se ha escalado al departamento financiero y que lo harán con la mayor brevedad. (Mentira)

Actualmente tengo 2300€ en total en la cuenta y tengo 3 solicitudes pendientes de 500€ ya que no deja hacer retiradas de más de 500€ y tener más de 3 solicitudes de retirada activas. Por lo tanto, el dinero tanto de las solicitudes como el restante está congelado en cuenta.

Los retiros los realice el día 3, 4 y 5 ya que solo deja realizar 500€ de retirada cada 24h.

Nunca he conseguido ni me han aprobado ningún tipo de solicitud de retiro.

En cuanto a la verificación, no me dejan verificar ya que alegan que mi cuenta no requiere de verificación.

Comentan que si en algún momento requiero de esta verificación aparecerá en el apartado de verificar mi cuenta disponible. Hasta ahora no da la opción de subir ningún archivo.

Update, I just received €500 and the page has disappeared.

I have €1,800 in the account and when I try to access the page it says the page doesn't exist or the server is down.

I suspect they've changed domains or taken it down on purpose.

By the way, when you try to access funbet.com it sends you directly to funbet3.com

Actualizo, me acaban de ingresar 500€ y la página ha desaparecido.

Tengo 1800€ dentro de la cuenta y cuando intento acceder a la página me sale como que la página no existe o está el servidor caído.

Sospecho que han cambiado de dominio o la han tirado a propósito.

Por cierto, cuando intentas acceder a funbet.com te manda directamente a funbet3.com

Indeed, as I mentioned earlier, the page is completely down. It doesn't allow access to the dashboard, and I've verified with third-party tools that it's impossible to access the server.

They still tell me via support email to take several steps like clearing the browser cache, phone cache, etc., which is useless since the page is completely down or the server has gone down.

Efecticamente, como indico anteriormente la página esta totalmente caída. No deja acceder al panel y he comprobado con herramientas de terceros que es inviable acceder al servidor.

Ellos aun así, a través del email de soporte siguen diciendo que haga varios pasos como borrar caché del navegador , teléfono etc… lo cual es inútil ya que la página está totalmente caída o han tirado el servidor.

Well, nothing. The page is completely down. They don't provide any explanation and don't respond to emails with solutions.

Simply automatic messages, and the last ones I sent, they didn't even reply.

I have €1,800 in my account and I'm seeing that I'm going to lose it because I've been scammed.

Pues nada. Página totalmente caída, no dan ningún tipo de explicación y no contestan a los correos con soluciones.

Simplemente mensajes automáticos y a los últimos que he enviado no han hecho ni contestar.

Tengo 1800€ dentro de la cuenta y estoy viendo que los voy a perder por qué me han estafado.

They keep holding the money. They respond with automated messages, and there's no way to talk to anyone.

Siguen reteniendo el dinero. Contestan con mensajes automáticos y no hay manera de hablar con nadie.

They keep holding my money. They reply repeatedly with automated messages, and it's impossible to talk to anyone. Honestly, I'm starting to think I've lost my money. I'm attaching photos of the responses they provide.

It's desperate.

Siguen reteniendo mi dinero. Contestan una y otra vez con mensajes automáticos y es imposible hablar con nadie. La verdad estoy empezando a pensar que he perdido el dinero. Adjunto fotos de las respuestas que proporcionan.

Es desesperante.

Dear Gorkadonos,

Thank you for reaching out to us.

First and foremost, we want to apologize for the delay and the inconvenience, that might have caused.

We are working with the relevant department in order to process your request in a timely manner.

Unfortunately, the account withdrawal limits depend on the VIP level of your account, which is calculated by your activity 90 days prior to the request.

As soon as we have an update regarding your request, we will inform you.

Best regards,

Funbet Casino Team

I understand the issue of levels and withdrawals. It's simply a strategy to prevent withdrawals and delay them even further.

I have requested 3 withdrawals since last week and my money is completely frozen. No response or clarification whatsoever.

Entiendo el tema de los niveles y los retiros. Simplemente es una estrategia para no poder retirar el dinero y demorarlo aún más.

tengo solicitadas 3 retiradas desde la semana pasada y tengo el dinero totalmente congelado. Sin respuesta ni aclaración ninguna

Like me, quite a few players are reporting this. You can find several reviews on the Trustpilot page.

Como yo hay bastante jugadores reportando esto. En la página de trustpilot tenéis varias reseñas.

To clarify, these withdrawal requests exceed the promised 3 business day turnaround time. One was submitted on June 4th, another on the 5th, and the next on the 9th.

Por aclarar, esta solicitudes de retiradas exceden el tiempo que prometéis de 3 días hábiles. Una de ellas realizada el 4 de junio, otra el 5 y la siguiente el día 9.

I'm still exactly the same, with automated responses like the previous message. Withdrawals outside the promised deadlines and no solution.

They are clearly trying to delay payments due to lack of liquidity or fraud.

I've never seen this kind of thing in a casino.

Sigo exactamente igual, respuestas automáticas como en el anterior mensaje. Retiros fuera de los plazos que prometen y sin ningún tipo de solución.

Claramente intentan retrasar los pagos por falta de liquidez o por estafa.

Nunca jamás he visto este tipo de cosas en una casino.

Without any solution, they continue to delay payments, more automated messages, and another day without receiving my money. What a scam.

I will continue with the lawsuit until I find them.

Sin solución alguna, siguen demorando los pagos, más mensajes automáticos y un día más sin recibir mi dinero. Menuda estafa.

Continuare con la demanda hasta dar con ellos.

They're still exactly the same: automated messages, delays, and no clear answers. These people are scammers.

siguen exactamente igual, mensajes automáticos, demoras y ninguna respuesta clara. Esta gente es una estafadora.

As I mentioned earlier, they now claim there's been a problem. They've frozen my funds, and I'm forced to file a police report and go after this website at its root.

Authentic fraud, it's a scam page.

Como he comentado anteriormente, ahora dicen que ha habido un problema. Tienen mi dinero congelado y me veo en la obligación de poner una demanda en la policía e ir a por esta página web de raíz.

Autentico fraude, es una página de scam.

I'm informing you that you have just been reported to your hosting provider, the consumer protection agency, Google, and have been reported to the national police.

You're not going to fool anyone again.

Os comunico que acabáis de ser reportados ante vuestro proveedor de host, oficina del consumidor, Google y demandados en policía nacional.

No vais a volver a engañar a nadie más.

This is the kind of answers I'm getting now.

They laugh at people.

Este es el tipo de contestaciones que estoy recibiendo ahora.

Se ríen de la gente.

Dear Gorkadonos,

I understand your frustration. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you. Thank you for your understanding and patience.

Dear Gorkadonos,

We apologize for the delay.

We are happy to confirm that your withdrawals have been processed, and the money have been sent from our side.

The funds can take a few working days to appear in your account, however, this is subject to the payment method used and your bank standards.

There are no more pending withdrawals in your account.

If you have any more questions, let us know.

Best regards,

Funbet Casino Team

Dear Gorkadonos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.