Fundalor Casino MX - El depósito del jugador está retrasado y el acceso a la cuenta está restringido.

This morning around noon, I made a deposit via PayCash to my account at Fundalor Casino. All transactions, both deposits and withdrawals, proceeded normally. Today's deposit was no longer recorded in my account, nor can I withdraw any winnings I have in my account. The support team is no longer responding immediately, and online help via Zendesk is no longer available.

Esta mañana alrededor de medio día, realicé un depósito por medio de paycash a mi cuenta en el casino fundalor. Todas las transacciones tanto depósitos como retiros habían fluido de manera normal. el depósito de hoy, ya no se registró en mi cuenta ni tampoco puedo retirar un balance de ganancia que está en la cuenta. El equipo de soporte ya no responde al momento y la ayuda en línea por zendesk ya tampoco está disponible

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Fundalor Casino MX. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• How long have you been playing at this casino? Were your previous deposits and withdrawals always successful?
• Have you previously used PayCash for deposits without any issues?
• Do I understand correctly that you have one pending withdrawal at the moment? When have you requested it? 

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear marquinhoboy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia