Fundalor Casino MX - El jugador experimenta problemas con el depósito retrasado.

Seriously, this is frustrating, and Fundalor Casino's lack of interest is obvious in resolving the deposit issues. I've been trying to claim a deposit I made through Oxxo Pay since Friday, January 30th. It's stressful that their payment methods don't accurately specify how long a deposit takes to appear in the casino. It says it's reflected in your balance immediately, but it's been since Friday at 12:11 PM, and now, February 2nd at 10:00 PM, I still don't have a balance in my account. I contacted Oxxo Pay, and they told me they already sent the transfer. I contacted Fundalor and told them Oxxo Pay had already sent the transfer, and they said they would review my case and send me an email... This isn't the first problem I've had with my deposits at this casino; it's the second time in less than a month. They clearly don't care about resolving these issues. What's going on? Are they understaffed? I don't know if this is just happening to me with Fundalor, but this is the last time I'll be using them. This is awful, people... if I deposit money, it's to play right away, not a week later. What terrible service, honestly...

Gente en verdad esto es frustrante y el poco interés por parte del casino fundalor es evidente en no querer solucionar el problema con los depósitos para jugar tengo desde el día viernes 30 de enero reclamando un deposito que realicé por oxxo pay es estresante que en sus métodos de pago no especifiquen la verdad de cuanto dura un depósito en reflejarse en el casino ahí dice que se refleja en tu saldo inmediatamente yo tengo desde el viernes a las 12:11 p.m. y hasta ahorita que ya es 2 de febrero a las 10:00 p.m. no tengo saldo en mi cuenta ne comunico a oxxo pay y me dicen que ellos ya mandaron la transferencia me comunico con fundalor y les dijo que en oxxo pay ya mandaron la transferencia y me dicen que van a revisar mi caso que hay me mandan un correo ... no es el primer problema que tengo con mis depósitos para jugar en este casino ya es la 2 vez en menos de un mes pero la poca importancia que le dan a solucionarlo que les está pasando les falta personal no se si solo a mi me pasa esto con fundalor pero es la última vez que paso por esto gente... si yo depósito es para jugar en el momento no una semana después que mal servicio la verdad...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

My deposit has been credited to my account, but there's another problem. I deposited 400 pesos as part of a casino promotion, which wasn't honored. They credited my deposit, yes, but they didn't honor the promotion that was available at the time of my deposit. So, the casino is supposed to give you a bonus for a 400-peso deposit, but they didn't honor any of my bonuses.

Ya se acreditó mi depósito a mi cuenta pero hay otro problema yo deposite la cantidad de 400 pesos por una promoción que ofrece el casino lo cual no se respeto me acreditaron mi depósito si , pero no me respetaron ni la promoción que estaba en el momento de mi depósito , osea que el casino por 400 pesos que deposite te da un bono y a mi no me respetaron ningún bono

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear herlindacossiovale68,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas