Gamdom Casino - La cuenta del jugador ha sido baneada permanentemente.

Had my account for months, haven't had any issues in the past until the other day after claiming a 250USD reward for 1k total deposited in 24hrs.

As soon as reward claimed, my account immediately notified me withdraw was disabled. Contacted support and they said the team was looking into it.

Playing away waiting, suddenly mid game, my account is signed out and I am given a permanently banned message.

I received and email claiming that it was due to promotional abuse, and upon asking for an explanation of how and in what way I had abused the promo, they would not and did not provide any other details as to how i had apparently abused the promotion.

The promo reward was separate currency (usd) and remained untouched.

My deposited DOGE, and my winnings from my gameplay of over 750$ is completely separate to the promo money.

I said i do not agree with what you are saying, and I haven't had any previous issues at all with any other rewards, nor did I abuse the promo, and furthermore you can't provide any details or evidence to me of the apparent abuse.

I said you are illegally holding my deposited funds and winnings, which you cannot do.

If there is some kind of issue with abuse as you claim, then you can take the reward money back, but you cannot hold my legally deposited funds from me with no warning, reason or explanation as to why..

All I got was this reply...

And my account remained closed with all of my deposited and earnt winnings which were in DOGE..

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gamdom Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Can you please specify what specific promotion it was? Can you please share a link for it or a screenshot if you received it via email?
• When exactly did you claim the promotion and when was your account blocked?
• What specific actions were you taking just before you were signed out of your account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the KYC verification before your account was blocked?   

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear FukFelixRomer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru