Godbunny Casino - El retiro del jugador se retrasa debido a un método no compatible.

I got a bonus through a partnership with CasinoGuru, and accepted the terms. I did the rollover according to the established rules, completed all the requirements and ended up with a balance of R$100.00 available for withdrawal.

When I tried to withdraw, I was informed that I needed to make a deposit before the withdrawal could be released. I followed the instructions and made a deposit of R$50.00 via Pix, which was then processed through the Utorg PX platform, as confirmed by your email.

However, when I went to make the withdrawal, the system informs me that it is only possible to withdraw using the same method as the deposit, and there is no option to withdraw via Pix or Utorg PX among the options available on the s

ite.

Pguei um bônus através da parceria com o CasinoGuru, e aceitei os termos. Realizei o rollover conforme as regras estabelecidas, completei todos os requisitos e finalizei com um saldo de R$ 100,00 disponível para saque.

Ao tentar sacar, fui informado de que era necessário realizar um depósito antes de liberar a retirada. Segui a orientação e efetuei um depósito no valor de R$ 50,00 via Pix, que posteriormente foi processado através da plataforma Utorg PX, conforme confirmado por e-mail de vocês.

No entanto, quando fui realizar o saque, o sistema informa que só é possível sacar utilizando o mesmo método do depósito, e não há opção de saque via Pix ou Utorg PX entre as opções disponíveis no s

ite.

Dear aliexpress001234,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Godbunny Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear aliexpress001234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru