Goldbet Casino - La cuenta del jugador ha sido cerrada.

My account was blocked and I cannot log in anymore.

I had 130 USD available for withdrawal.

I want to add important details about the situation:

On the same day, I made a deposit of 12 USD without any issues.

At 14:14, I requested a withdrawal of 3 USD in LTC, which was successfully processed and received.

Then, at 14:28, I requested another withdrawal of 130 USD in USDC.

Just a few minutes later, I was suddenly logged out of my account and could no longer log in — the account was blocked.

At 14:31, I received an email that the second withdrawal (130 USD) was rejected.

This clearly shows that my account was working fine and verified, as the first withdrawal was processed without any problem.

The casino claims I have a duplicate account, which is not true. I have only ever created one account and nobody in my household has another one.

I contacted support multiple times and received no response.

I request a full investigation and help in recovering my funds.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear OskarL,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino, accusing you of opening multiple accounts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear OskarL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru