Golden Star Casino - El problema de la cuenta del jugador sigue sin resolverse.

Hello, I would like to make a complaint about Golden Star Casino, who confirms payment card details and delays the problem today 2 months ago when I made a deposit of 30 euros 13 million when I had to send all the documents. I submitted to them in July they confirm them for good but the payment card details are not valid the problem is that if the advance is a payment to my card in what form in the game and in the specified game. videos that they have not dealt with this problem so far and every time I write to customer support they say that they will deal with the problem immediately but they have not done so for 2 months. I can no longer believe it because only people answer and look for an excuse that they do not have to help people claim that they did not forward the problem to the problem resolution department. I have simply written to Golden Star Support by email but they do not answer there. Because of this problem I cannot play any casino games in this casino I cannot withdraw money because I made a deposit with a bonus.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Star Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you are prevented from playing any games in the casino?
• Have you tried accessing the casino using a different device or using a different browser in order to play?
• Which documents did you submit for verification of your account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear eliisevahesaar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru