Golden Star Casino - El retiro del jugador se ha retrasado.

I requested a bank transfer withdrawal, and they keep canceling it. telling me to enter my bank branch first. then the address then again the branch .. and so on. Data that I enter every time when I make the withdrawal request. I contact them in chat and every time they come up with different excuses.

Ho richiesto un prelievo tramite bonifico bancario, e continuano ad annullarlo. dicendomi di inserire prima la filiale della mia banca. poi l'indirizo poi di nuovo la filiale.. e via dicendo. Dati che inserisco ogni volta quando faccio la richiesta di prelievo. Li contatto in chat e ogni volta inventano scuse diverse.

Dear billyplay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  For how long have you been trying to withdraw your winnings? Have you made any successful withdrawals before?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hi, in the end they paid me withholding 15 euros from the winnings. Problem solved closed account on that casino. Thanks

Salve, alla fine mi hanno pagato trattenendomi 15 euro dalla vincita. Problema risolto chiuso account su quel casino. Grazie

Awesome news, billyplay. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.