Goldenbet Casino - El bono del jugador no fue acreditado.

I register at the www.goldenbet.com casino; Deposit €550 to get the welcome bonus up to €500.

Not having the welcome bonus, I write to support and they tell me that I am not eligible for the bonus because I have deposited more than the maximum, I understand that this is an error since the terms and conditions indicate that the bonus will be a maximum of €500 but at no time is it said that you have to deposit that maximum.

I request it several times and they have a despotic and rude attitude.

Me registro en el casino www.goldenbet.com; deposito 550€ para obtener el bono de bienvenida hasta 500€ .

Al no tener el bono de bienvenida escribo a soporte y me dicen que no soy elegible para el bono porque he depositado más del máximo, esto entiendo que es un error ya que en los términos y condiciones se indica que el bono será de máximo 500€ pero en ningún momento se dice que tenga que depositar eso como máximo.

Lo solicito varias veces y tienen actitud déspota y maleducados.

Hello yomusSms,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldenbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you claim the first deposit bonus? Did the casino forward you any term showing that there is a maximum limit for deposit? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, yes I sent my documents for verification just yesterday morning. I spoke with different casino operators and they gave me several excuses, although the last one was the one they tell you, my deposit was higher than the bonus limit.

At all times it is indicated that the maximum of the bonus is €500 but in no place that the initial deposit should be less, I attach terms and conditions. I understand that if I deposit more than the maximum bonus I will get the maximum bonus and not 0, as I always have.

The last time I spoke to the casino was today to reopen my account, which I closed yesterday out of anger.

Hola, si mandé mis documentos para la verificación justo ayer durante la mañana. Hablé con distintos operadores del casino y me pusieron varias excusas aunque la última fue la que os indican , mi depósito fue superior al límite del bono.

En todo momento se indica que el máximo del bono es de 500€ pero en ningún lugar que el depósito inicial deba ser inferior, adjunto términos y condiciones. Entiendo que si depósito más del máximo del bonus obtendré el bonus máximo y no 0, como me ha pasado siempre.

La última vez que he hablado con el casino ha sido hoy para reabrir mi cuenta ha que la cerré ayer por el enfado.

Hello yomusSms,

Could you please advise if it was a casino or sports betting bonus?

bets

Apuestas

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick