Goldenbet Casino - El depósito del jugador nunca ha sido acreditado a su cuenta.

I made a deposit that was deducted from the bank, but the casino did not pay it.

I've been claiming them for weeks by all means and they always tell me to be patient. I'm giving it up, but I hope no one else falls for this scam.

Hice un depósito que me descontaron del banco, pero no abonaron en el casino.

Llevo semanas reclamándoles por todas la vías y siempre me contestan que tenga paciencia. Lo doy por perdido, pero espero que nadie más caiga en esta estafa.

Dear Gunder78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I have already complained to Visa and they tell me that the payment was made correctly.

From the casino, after more than 20 emails, they told me that this past Monday the 24th I would have it, but it has not been like that

Ya le reclamé a Visa y me dicen que el pago se efectuó correctamente.

Desde el casino, tras más de 20 email, me dijeron que este pasado lunes 24 lo tendría, pero no ha sido así

Thank you for your reply, Gunder78. Could you please forward me any relevant communication between you and the payment provider? Additionally, please forward me all communication between you and the casino. My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Buenas tardes.

I have passed the request by email.

I'm waiting

Buenas tardes.

He pasado lo slicitado por email.

quedo a la espera

Would you be so kind as to forward me the deposit receipt as well as the deposit/cashier history from your casino account?

I have decided to close my goldenbet account because I was already very angry that I was being taken for a ride. I give up that money but please do not recommend it to ANYONE.

He decidido cerrar mi cuenta en goldenbet porque estaba ya muy enfadado de que me tomaran el pelo. Doy por perdido ese dinero pero por favor no lo recomienden a NADIE.

Since you are no longer interested in resolving this complaint, we will now close it. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.