Goldenbet Casino - La solicitud de retiro del jugador está retrasada.

I have played at Goldenbet on and off for some time. I have never made a withdrawal and today is my first time. I deposit using my only bank card. I requested a withdrawal today and my IBAN details were validated but I was unable to withdraw. I contacted the casino via live chat to be told at the moment I cannot withdraw to my bank! I do not have any other method of banking nor did I expect any issues. I have deposited quite a lot over the time I have had an account. I’m very upset and as I say do not have any other method of payment nor do I want any other method. I’m not a youngster and do not understand their other methods of withdrawal nor do I care to know. I just want my winnings. They were happy to take my deposits via my bank so I want my winnings back the same way. Please help

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Dear Casbar1,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Goldenbet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Casbar1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika