GoldenLion.bet Casino - El retiro del jugador se retrasa.

I requested a withdrawal of €100.67 via bank transfer two months ago and it's still pending. I've contacted support and haven't received a response, and when I complained via chat, they told me to keep waiting.

Solicite un retiro por transferencia bancaria de 100,67€, hace dos meses y sigue en estado esperando, he contactado con el soporte y no recibo respuesta, y en el chat he reclamado y me dicen que siga esperando

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Dear Eduardo80,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello, this is the first time I've made a withdrawal.

The verification was carried out according to the instructions on the page and it appears as verified, however they have not contacted me at any time to request additional information.

Do not use any bonus

Hola, es la primera vez, que retiro,

la verificación se realizó según las indicaciones de la página y me aparece como verificado, de todas formas ellos en ningún momento se ha puesto en contacto conmigo para solicitarme datos adicionales.

No utilice ningún bono

Thank you for your reply, Eduardo80. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

I have never received a response from support on my emails.

los correos nunca he recibido respuesta del soporte

Dear Eduardo80,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 35+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.