GrandClub Casino - La retirada del jugador se ha retrasado.

Hello,

I have requested a total of €1,500 for payment.

€500 on March 7th.

€500 on March 8th.

€500 on March 9th.

More than two weeks have now passed since the first payment was due. When you inquire, you always receive the same boilerplate response.

I don't understand how a payout can take so long.

I would like my money now.

Can you help me with that? That would be great!

Hallo,

ich habe insgesamt 1.500 € zur Auszahlung beantragt.

500 € am 07.03.

500 € am 08.03.

500 € am 09.03.

Nun sind für die erste Auszahlung mehr als 2 Wochen vorbei. Wenn man anfragt erhält man stets nur die gleichen Textbausteine als Antwort.

Ich verstehe nicht wie eine Auszahlung so lange dauern kann.

Ich hätte nun gerne mein Geld.

Können Sie mir dabei helfen? Das wäre klasse!

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Dear Arques,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Arques,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru