Gransino Casino - El jugador aún no ha recibido las ganancias.

Hello.i asked withdrawal 19-02-2026.The casinos time frame is 3 bussiness days that have already passed.Everyday i take the same auto answers from live chat that they are sorry,that they face high traffic in withdrawls(thats the cause of delay) and that i will have news as soon as possible.I am verified at this casino since months so there is no verification issue.Its quite obvious that they delay the withdrawal cause they believe that i will cancel it.The answers from live chat are everytime the same and they doont even bother to see what i write them.They can not give me a time frame and they pass the responsibility to the financial departmanent that is working really hard.LOL.I asked skrill withdrawal and there is no verification or deposit issue as i already said.if u want,i can send you screeshot of the date i asked withdrawal.I didnt play bonus money or casino,just sports bet.Its classic novaforge(x-rabidi) tactic to delay always withdrawls and i really wonder how u give this rake at gransino.its quite dissapointing.

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Dear johnaivas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear johnaivas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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