Gransino Casino - El jugador cree que el reintegro se ha retrasado.

The casino simply won't release my withdrawal. Despite several inquiries, there's been no response.

Das Casino gibt mir meine Auszahlung einfach nicht raus. Trotz mehrerer Nachfragen kommt keine Antwort..

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Dear Mami782,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

So, more than three business days have passed, and to be quite honest, I wouldn't expect my money yet, but their website still says it's being reviewed, and there's been no further information. If you could possibly help me, it's only €300.

Hallo,

es sind also mehr als drei Werktage vergangen und um ganz ehrlich zu sein, würde ich mein Geld vielleicht noch nicht erwarten, aber auf ihrer Website steht immer noch, dass es geprüft wird und mehr kommt auch nicht.. Wenn ihr mir vielleicht helfen könntet, es sind nur 300 €,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mami782,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Attila