Green Luck Casino - La retirada del jugador se ha retrasado.

Hello, I've been waiting for my payout since May 10th. Can you please help me? Thanks.

Hallo ich warte seit dem 10.5 auf die Auszahlung, können Sie mir bitte helfen. Danke

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the delay? Have you received any explanation or justification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Payments have been made reliably before

According to account status no kyc is required

Winnings were earned with real money

Yesterday I had contact and they always put me off with

Auszahlung haben davor zuverlässig stattgefunden

Laut Account Status ist keine kyc erforderlich

Gewinne wurden mit Echt geld erspielt

Gestern hatte ich Kontakt und die vertrösten ein immer nur

Thanks for the explanation.

• Has the casino processed your payout since your last reply?
• If the issue persists, please share a screenshot of your withdrawal request and any recent communication between you and support regarding the delay.

Share screenshots here or send the information to my email at tomas@casino.guru

The payment has been made. You can close the complaint. Thank you.

Die Auszahlung ist erfolgt. Sie können die Beschwerde schließen. Danke

Dear Jorgneu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru