Gxmble Casino - La cuenta del jugador ha sido cerrada y el retiro está pendiente.

I want to file a complaint against GXmble Casino for blocking my account and not paying my withdrawal.

My account is fully verified. I made a deposit of €200 and, after playing, my balance reached €472. I requested a withdrawal of the €472, but the casino has not processed or paid my money.

Subsequently, my account was blocked without any explanation or reason being given. I have tried contacting the casino by email on several occasions to request information about the account block and, above all, about the payment of the €472 I am owed, but so far I have not received any response.

I don't understand the reason for this situation, especially considering that my account was already verified and the casino accepted my deposit without any problem.

I request Casino Guru's assistance so that GXmble Casino clearly explains why they have blocked my account and proceeds with the payment of the €472 I am waiting to withdraw.

I can provide screenshots of the emails sent to the casino if necessary.

Amount in dispute: €472.

Deposit made: €200.

Account status: verified.

Current status: account blocked and withdrawal pending payment.

Quiero presentar una reclamación contra GXmble Casino por el bloqueo de mi cuenta y la falta de pago de mi retiro.

Mi cuenta está completamente verificada. Realicé un depósito de 200 € y, después de jugar, mi saldo llegó a 472 €. Solicité el retiro de los 472 €, pero el casino no ha procesado ni pagado mi dinero.

Posteriormente, mi cuenta fue bloqueada sin que se me proporcionara ninguna explicación ni motivo. He intentado contactar con el casino por correo electrónico en varias ocasiones para solicitar información sobre el bloqueo de mi cuenta y, sobre todo, sobre el pago de los 472 € que tengo pendientes, pero hasta el momento no he recibido ninguna respuesta.

No entiendo el motivo de esta situación, especialmente teniendo en cuenta que mi cuenta ya estaba verificada y que el casino aceptó mi depósito sin ningún problema.

Solicito la ayuda de Casino Guru para que GXmble Casino explique claramente el motivo por el que ha bloqueado mi cuenta y proceda al pago de los 472 € que tengo pendientes de retirar.

Puedo aportar capturas de los correos enviados al casino si son necesarios.

Cantidad en disputa: 472 €.

Depósito realizado: 200 €.

Estado de la cuenta: verificada.

Estado actual: cuenta bloqueada y retiro pendiente de pago.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate the winnings that you were trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time you contacted the casino's customer support regarding the reason your account was blocked, and what explanation did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have previously made both deposits and withdrawals at this casino and received my payments without any issues. My account is fully verified, and the casino has processed withdrawals before.

However, on this occasion, after winning some money playing slots, the casino did not process my withdrawal and subsequently blocked my account, leaving a balance of €472 inside that I can no longer access.

I would also like to point out that these winnings were obtained exclusively by playing slots and without using any bonuses or promotions. Therefore, the winnings did not come from bonus funds and were not subject to any bonus-related wagering requirements.

Furthermore, I have tried to resolve this situation directly with the casino. My last email was sent this past weekend, requesting information and a solution regarding the blocking of my account and the withheld funds. To date, I have not received any response from the casino.

I don't understand why, after having fully verified my account, accepted my deposits and having processed and paid my withdrawals previously without problems, the casino has now decided to block my account and withhold the €472 that I had available.

For this reason, I request Casino Guru's assistance in obtaining a clear and specific explanation for the reason my account was blocked and my funds withheld. If there is no valid reason according to their terms and conditions, I request the return of the €472 that remained in my account at the time of the block.

I appreciate Casino Guru's intervention to try to clarify and resolve this situation.

Anteriormente ya había realizado tanto depósitos como retiros en este casino y había recibido mis pagos sin ningún problema. Mi cuenta está totalmente verificada y el casino ya había procesado retiros anteriormente.

Sin embargo, en esta ocasión, después de obtener unas ganancias jugando a tragaperras (slots), el casino no procesó mi retiro y posteriormente bloqueó mi cuenta, dejando un saldo de 472 € dentro de ella al que ya no puedo acceder.

Quiero destacar también que estas ganancias fueron obtenidas exclusivamente jugando a tragaperras y sin utilizar ningún bono ni promoción. Por tanto, las ganancias no proceden de fondos de bono ni estaban sujetas a requisitos de apuesta relacionados con bonos.

Además, he intentado resolver esta situación directamente con el casino. Mi último correo electrónico fue enviado este pasado fin de semana, solicitando información y una solución respecto al bloqueo de mi cuenta y a los fondos retenidos. Hasta el momento no he recibido ninguna respuesta por parte del casino.

No entiendo por qué, después de haber verificado completamente mi cuenta, aceptar mis depósitos y haber procesado y pagado mis retiros anteriormente sin problemas, ahora el casino ha decidido bloquear mi cuenta y retener los 472 € que tenía disponibles.

Por este motivo, solicito la ayuda de Casino Guru para que el casino explique de forma clara y concreta el motivo del bloqueo de mi cuenta y de la retención de mis fondos. En caso de que no exista una causa válida conforme a sus términos y condiciones, solicito que se proceda al pago de los 472 € que permanecían en mi cuenta en el momento del bloqueo.

Agradezco la intervención de Casino Guru para intentar aclarar y resolver esta situación.

Dear Lore901,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 8+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Gxmble Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Gxmble Casino. I wish I could be of more help.

The casino can reopen this complaint at any time.