Heats Casino - El jugador tiene dificultades para acceder a las bonificaciones y al soporte.

For months, I've had little to no access to free spins despite making multiple deposits daily. The "bad luck" bonus is regularly rejected with the claim that it's unavailable, even though it's advertised on the site and supposedly available to every player who has lost money. The advertised 24/7 live chat is also a lie; I'm ignored for days and receive no replies to emails, etc.! Evidence attached.

Seit Monaten kaum bis keine Freispiele möglich trotz täglich mehrfacher Einzahlung. Pechbonus wird regelmäßig abgelehnt mit der Behauptung er wäre nicht verfügbar, dabei wird er auf der Seite beworben und steht jedem Spieler mit Verlust angeblich zur Verfügung. Auch der beworbene 24/7 Live Chat ist gelogen, man wird über Tage ignoriert erhält keine Antworten auf E-Mails etc ! Nachweise beigefügt

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Dear JAMI7414,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to provide you with loyalty rewards. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

I apologize for not being able to provide more assistance in resolving this case. Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Attila

Dear JAMI7414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, Heatscasino has now closed my account, supposedly at my own request. This was revoked via email, and suddenly there's no reaction or answer!

Hallöchen Heatscasino hat nun mein Konto geschlossen angeblich auf eigenen Wunsch dies wurde per E-Mail Widerrufen und plötzlich erhält man weder eine Reaktion noch eine Antwort!

Dear JAMI7414,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Additionally, do I understand correctly that you no longer have access to your account? Did you have any funds in your account at the moment of its closure?

Thank you for your patience and cooperation.

Dear JAMI7414,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru