HitNSpin Casino - La jugadora no puede cerrar su cuenta de casino.

I want to close my account at this casino, but they're demanding that I verify the account first. This isn't normal. No other casino does this! I don't feel comfortable there and I just want to close the account. I don't want to provide my data there.

Ich möchte meinen Account in diesem Casino schließen, aber die verlangen von mir das ich den Account erstmal verifiziere. Das ist doch nicht normal. In keinem anderen Casino ist das so! Ich fühle mich dort nicht wohl und möchte einfach den Account schließen. Und nicht noch meine Daten dort angeben.

Hello Sandyt83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Did you request for self-exclusion or account closure? Since when are you registered in the casino? What is the exact reason you want to close your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I haven't been registered there for very long and haven't deposited much either. I don't like the site itself. Yesterday I asked for the account to be closed in the chat. I was then told not to rush things and was offered to set limits, which I declined. I don't want to play there anymore. I also mentioned the reason in the chat. Then I was informed that I first had to have the account verified in order to close it. But since I don't have a payout or anything, I don't see the need to verify the account. So they have all my data and I don't want that. I just want to delete or close the account

Ich bin noch nicjt sehr lange dort registriert, habe auch nicht viel eingezahlt. Mir gefällt die Seite an sich nicht. Gestern habe ich im Chat die Kontoschließung erbeten. Daraufhin sagte man mir ich solle doch nicht überstürzen und man bot mir an Limits zu setzen, was ich aber ablehnte. Ich möchte dort nicht mehr spielen. Hab im Chat auch den Grund genannt. Dann wurde mir mitgeteilt das ich erst das Konto verifizieren lassen muss um es schließen zu können. Da ich aber keine Auszahlung oder sonst was habe, sehe ich es auch nicht ein, das ich das Konto verifiziere. So haben die ja all meine Daten und das möchte ich nicht. Ich will einfach den Account löschen bzw schließen

Hello Sandyt83,

Please keep in mind that account closure is not permanent anyway, you may reopen the account anytime you request it from the casino. In case you requested for self-exclusion, the verification is required otherwise they do not know who to exclude without any personal data.

Dear Sandyt83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.