IceCasino - El depósito del jugador se ha retrasado.

Hello,

On February 1st, I deposited funds from my Skrill account to the casino's Skrill account. The money is still not in my casino account. I sent a transaction confirmation, which includes the transaction ID. I keep getting dismissed and they are not providing any information on when the money will be in my balance. Additionally, transfers from Skrill to Skrill are supposed to be instant. On my end, the transaction status shows as processed. Attached is the confirmation.

witam.

1 lutego wpłaciłam środki że skrill na konto skrill kasyna. Do tej pory nie ma pieniędzy na koncie. Wyslalam potwierdzenie transakcji. Jest tam numer id. Cały czas jestem zbywana. Nie podają informacji kiedy będą poeniadze na saldzie. Poza tym przelewy ze skrill na skrill są natychmiastowe. U mnie status transakcji pokazuje, że jest przetworzony. W załączeniu potwierdzenie.

Dear tamii88,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

If your deposit was never credited to your casino account, the best course of action is to contact your payment provider. They will need to investigate the transaction, but please keep in mind that this process can take approximately one month. In such cases, the casino has limited influence. In the meantime, I strongly recommend that you refrain from making any further deposits until this issue is resolved.

If the funds were lost during the transaction, it may take some time before they are credited to your casino account.

• Thank you for forwarding the payment receipt. Could you please confirm that the transaction ID is 6015575046?
• Also, was this your first deposit at this casino?

I hope we can assist you in resolving this matter. I appreciate your reply in advance.

Best regards,

Petronela

The matter has now been resolved. Thank you.

Sprawa już wyjasniona. dziękuję.

Dear tamii88,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru