IceCasino - El jugador no puede usar su cuenta.

They blocked me from depositing and withdrawing profits

Me bloquearon para que no pueda depositar y retirar ganancias

Dear vargasweed28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are able to access your account but you cannot use your funds? Are you able to place bets?

Could you please clarify the dispute value (Mex$1,068 )? Is this the amount of funds that you currently have in your casino account without the possibility to play or withdraw them?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

1068 is the amount that does not let me withdraw I want to deposit to make the withdrawal they block me from being able to make the deposit and withdraw

1068 es la cantidad que no me deja retirar quiero depositar para hacer el retiro me bloquean para no poder realizar el depósito y retirar

Hello vargasweed28

We'd like to confirm the following:

a) Your account was never blocked (neither for deposits nor for withdrawals)

b) Your account is not yet verified

c) The amount on the real money balance is MXN 258.50

Regards

I already returned your money, I'm not interested in knowing anything about your casino

Ya les regresé su dinero no me interesa saber nada de su casino

Hello everyone,

Thank you both for your replies.

vargasweed28, could you please clarify your last message? I am not sure I understand correctly what you tried to say.

Dear vargasweed28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.