IceCasino - El jugador se queja de la publicidad del casino.

Hello dear Casino Guru team. So far I haven't had any problems with the Ice Casino. Only the marketing is quite bold and certainly not legal. Every two or three days there is an advertising WhatsApp, which is already forbidden in principle. However, the following is absolutely brazen: if you block the number, the next time the advertising comes simply from another number. They all seem to be private WhatsApp accounts that are either paid for or fake. This practice must be stopped immediately.

Hallo liebes Casino Guru Team. An sich hatte ich bisher noch kein Problem mit dem Ice Casino. Einzig das Marketing ist schon recht dreist und sicherlich auch nicht rechtens. Alle zwei-drei Tage kommt eine Werbe WhatsApp, was ja grundsätzlich schon verboten ist. Absolut dreist ist allerdings Folgendes: wenn man die Nummer blockiert, dann kommt die Werbung beim nächsten Mal einfach von einer anderen Nummer. Es scheinen alles private WhatsApp Accounts zu sein, die entweder dafür bezahlt werden oder Fake sind. Dieses Vorgehen muss umgehend unterbunden werden.

Hello Denny,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is this issue ongoing? What kind of advertisement is the casino sending? Did you try to contact directly the casino to ask them to stop with the spam?

Looking forward to your answer.

Regards,

Nick

Hello Denny,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

In the meantime it seems as if this advertisement has been discontinued, at least for me. So the case can be closed, thanks for the help.

Mittlerweile scheint es so, als ob diese Werbung, zumindest bei mir, eingestellt wurde. Der Fall kann also geschlossen werden, vielen Dank für die Hilfe.

Thank you Denny for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick