IceCasino - La cuenta del jugador fue bloqueada.

The casino is fraud deposit and it did not arrive, it was reflected as soon as I claimed they blocked me

El casino es fraude deposite y no llegaba se reflejaba en cuanto reclamé me bloquearon

Dear Clarahp76,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked? Have you made another successful deposit in the casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It is unfortunate to see how people from the casino dare to answer in this way and write false comments, be careful that more people will not get scammed, continue to share on all the casino websites that are doing fraud

Es lamentable ver cómo personas del casino se atreven a contestar de esa manera y escribir comentarios falsos tengan cuidado no vaya a ser que mas gente salga estafada sigan compartiendo en todos los sitios web del casino que esté que hace fraude

Well, you don't even know how to tell me who the same thing belongs to, I asked the email that they just sent me and their chat and the advisor doesn't know how to answer what name they are, they just tell me that if I want, they will unlock my account but it will remain at zero and I would have to return to them to deposit for what makes me a mockery of the casino that they want to scam me again with my money that I earned working and not taking it from people as they are doing to me

Pues ni ustedes saben decirme a quien pertenece lo mismo les pregunte al correo que me acaban de mandar y su chat y el asesor no sabe responder a que nombre están solo me dicen que si quiero me desbloquean la cuenta pero quedará en ceros y tendría que volverles a depositar por lo que se me hace una burla del casino que me quieran volver a estafar con mi dinero que ganó trabajando y no quitandocelo a la gente como me están haciendo ellos a mi

Thanks to both parties for their reply.

Dear Clarahp76,

Do I understand correctly you haven't deposited in the casino at all so far? Could you please advise if your activity on the account was to play the welcome no-deposit bonus?

Could you please advise if you previously opened an account in this casino and claimed any bonus?

Could you please explain if you made any successful or unsuccessful deposits in the casino?

It is my only casino account I received a separate welcome bonus I made a deposit that was reflected at the moment I was playing until I released the bonus in real money and later I saw that I had everything in real money I verified my account they told me in the chat that everything was correct and I was able to withdraw my money and when I was about to withdraw some of my earnings, a blocked user appeared, they no longer allowed me to enter, they only say that there are two accounts but they do not say who is the owner of the second one and they keep sending me emails that if I want to they unlock but without funds so what they give me to understand that they want me to deposit again already looks like a mockery of this casino still that they take away my deposit want more

Es mi única cuenta del casino recibí un bono de bienvenida aparte hice un depósito que se reflejó al momento estuve jugando hasta liberar el bono en dinero real ya después Vi que tenía todo en dinero real verifique mi cuenta me dijeron en el chat que estaba todo correcto y ya podía retirar mi dinero y cuando me dispuse a retirar algo de mis ganancias me aparece usuario bloqueado ya no me permitieron entrar solo dicen que hay dos cuentas pero no dicen quien es el titular de la segunda y me siguen mandando correos que si quiero me desbloquean pero sin fondos entonces lo que me dan a entender que quieren que vuelva a depositar ya se ve como burla de este casino todavía que me quitan lo de mi depósito quieran más

Thank you very much, Clarahp76, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Clarahp76,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite IceCasino to join the conversation.

Dear IceCasino,

Please forward me the evidence of the supposedly multiple accounts of the player to michal.k@casino.guru

Hello Michal

The proofs were sent.

Kind regards

Thank you for your email and evidence, IceCasino team.

Dear Clarahp76,

I am afraid I am no longer able to pursue this case. There is sufficient, evidence of multiple accounts created and accessed from the same device and IP, activating the same no-deposit bonus.

Under these circumstances, I will not be able to help you with this and this complaint will now be rejected. Casinos have a very strict policy regarding multiple account cases that have been used in this way. Every player is allowed to have only one active account.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal