IceCasino - La cuenta del jugador se cierra y las ganancias se confiscan.

I hawe play and pay with my card and online banking i hawe lost but ok and now i whon 300 euro and the Ice Kasino will not pey me aut if I dont bekomme my mony emidietli i will go to police and to court its 10 dey ther wie whrite but the Ice Casino blokt my accaund and dont pay me aut Thet its my USER ID 64338786

Dear VLADO66,

Thank you very much for submitting your complaint.

I’m sorry to hear about the trouble you're having with IceCasino and the withdrawal of your winnings.

To better understand the situation and move forward with the investigation, could you please provide some additional information:

1. Can you confirm the exact date when you requested the €300 withdrawal?
2. Did the casino provide any explanation for blocking your account or refusing the payout?
3. Have you completed the identity verification (KYC) process with the casino in the past?
4. Have you received any emails or messages from the casino in the last 10 days regarding your account status or withdrawal request?

If you have any screenshots or copies of your communication with IceCasino, especially regarding your blocked account or withdrawal request, please forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I SENT A CARD, BOTH SIDES OF PASSPORT AND A SELFIE WITH PASSPORT IN MY HAND, AS I AM CURRENTLY IN MACEDONIA, I ALSO SENT YOU BANKING STATEMENTS AND MY HYPE BILL FROM GERMANY AND ANSWER ME, IT'S TRUE THAT IF YOU PLAY AND LOSE, DON'T ASK, BUT AS SOON AS I WANT TO HAVE MY WINNINGS THEN PLAY WITH ME FOR 10 DAYS, I SEND EMAILS BACK AND FORTH, IT'S UNFORGETTABLE, I'VE PLAYED IN OTHER CASINOS AND NEVER HAS SUCH SHIT HAPPENED, PLEASE SEND ME MY 300 EUR TO MY BANK ACCOUNT, THEY HAVE IT

ICH HABE CARTE GESENDET BEIDE SEITEN PASS UND SELFI MIT PASS IN MEINE HAND DA ICH ZU ZEIT IN MACEDONIEN BIN HABE IHNEN AUCH KOTO AUSZÜGE GESENDET UND MEINE HENDY RECHNUNG AUS DEUTSCHLAND UND ATWORTEN SIE MIR IST RIECHTIG DAS WEN EIZHALE UND VERLIERE KEINE FRAGT ETWAA ABER SO BALED ICH MEINE GEWIN HABEN WIL DAN SPIELEN SIE MIT MIR 10 TAGE SENDE ICH MAIL HIN UND HER ES UST UNFERSCHEMT ICH HA E AUCH ANDERE CASINOS GESPILT UND NIE WAR SOLCHE EINE SCHEISSE PASIERT BITTE SENDEN SIE MIR MEINE 300 EUR AUF MEINE BANK KONTO DIE HABEN ES

THEY SCAMMED ME AGAIN!! THEY WROTE TO ME THAT THEY WILL KEEP 20 EUROS FROM MY WINE AND PAY OUT THE REST BUT THEN THE OTHER WAY HAPPENED THEY KEEPED THE 280 EUROS WHEN THEY WANTED TO PAY OUT THE 20 EUROS THEN THEY DEMANDED THAT I PAY 40 EUROS THEN I PLAYED OUT THE 20 EUROS AND I DON'T WANT ANYTHING TO DO WITH THE CASINO ANYMORE I HOPE YOU HELP ME GET MY MONEY BACK OR I WILL SUE THEM AND THEM TOO

SIE HABEN MI H WIDER REINGEHLEGT !! SIE HABEN MIHR GESCHRIEBEN DAS SIE WERDEN MIHR 20 EURO VON MEIN GWEIN BECHALTEN UND DER REST AUSZHALEN ABER DAN IST PASSIERT UMGEKHERT SIE HA EN.MIHR DIE 280 ERUO BEHTEN ALS I H DIE 20 EURO AUSGEZHALT HABEN WOLTTE DAN HABEN DIE VON.MIHR VERLANGT DAS ICH 40 EURO EISWTZEN SOHL DAN HA E ICH DIE 20 EURO AUSGESPIELT UND WILL MIT DIAE CASINO NISCHT MEHR ZU HABEN ICH HOFE SIE HELFEN MIHR MEIN GWLD ZURÜCK ZU BEKOMMEN ODER ICH WERDE DIE U D AUCH SIE VERCKLAGEN

Hello VLADO66

Sorry you faced issues.

We've checked the transactions, both of them were declined due to document request.

At the moment the player has zero (0) on their balance.

Dear @VLADO66 please kindly point out what the casino did wrong.

Regards

Hi VLADO66,

Please be aware that no online casino is allowed to process withdrawals without a fully verified account. This is a standard requirement for compliance with international anti-money laundering and player protection regulations. If your verification is still incomplete or if any documents were rejected or found unclear, the casino will not process your winnings.

To continue our investigation and assist you further, could you please:

1. Share a screenshot of your current casino balance, if your account is still accessible.

Thank you in advance for your reply.

Dear VLADO66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru