IceCasino - La retirada del jugador se ha retrasado debido a problemas técnicos.

I am asking for my withdrawals and they are stolling and keep telling me that the blame is to the external provider and takes to long for technical issues and i have to wait

Dear garnavosg,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Which payment method you use to request a withdrawal at this time?
• Have you successfully withdrawn funds from the casino using this payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The account is verified and i did many withdrawals,the bank method is a bank card.

They are saying that the external provider is delayed for technical reasons,the withdrawals are in progress,they don't say when i will recieve the money.

They still kepp reapiding the same thing the external provider is processing and to wait for the withdrawals.Every day they fool me around.Please tell them to give my money.I lost a lot at that site they had to behave better to me as a good customer that i lost thousands of euros .

Please reply, communicate with them and do something because they are driving me crazy they keep texting that the provider still processing and still i haven't received my funds.

Still nothing,they are giving me the same answer to wait for the final status .We are nt talking about a million but for 600 EUROS and they are stolling.

Thank you very much, garnavosg, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear garnavosg,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite IceCasino representative to join this conversation.

Dear IceCasino,

Could you please clarify the reason for the delay in payment?

Thank you in advance,

Mirka

Hello Mirka

According to our records, all requests have been paid out.

Kind regards

Dear garnavosg,

Could you please confirm, you have received your withdrawal?

Thank you,

Mirka

Yes eventually i did yesterday with bank transfer.Thank you very much.

Dear garnavosg,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru