Immerion Casino - El retiro del jugador se ha retrasado.

As mentioned in previous reviews, withdrawals cannot be made for about 14 days to check the game session. Even if there are such posts, I thought that it was only a measure taken if there was a problem on the player's side for places with no problems such as international licenses, and I thought it had nothing to do with me, but I was fooled... It seems that you can deposit and play without any problems until you can request a withdrawal, so it may really be a site that kills gambling addicts. In fact, if I could withdraw $1000 now, all the things that would have been solved have become problems and are tormenting me... I think it would have been a really good casino if they had just cleared up this withdrawal request problem. I hope that the management will change direction and respond sincerely and honestly for the sake of players around the world, even if it is not too late now.

以前の口コミにある通りゲームセッションの確認の為14日ほど出金する事が出来ないとの事でした。こういった書き込みがあっても国際ライセンス等問題ないところに関してはプレーヤー側に何か問題ある場合のみの措置かと思い自分には関係ない事だと考えていましたがやられました...出金リクエスト出来るようになるまで入金、プレイは問題なく出来るようで本当にギャンブル依存症殺しのサイトの可能性あります。現に今1000$出金出来てれば解決していた事が全て問題点となり自分を苦しめている...この出金リクエストの問題さえクリアしてくれていれば本当に良いカジノだったと思っています。運営さん今からでも遅くない、世界のプレーヤーの為に真摯で誠実な対応するように方向転換すべきだと願います。

Hello zakiyamada8672,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Immerion Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I think verifying your account is fine!

The winnings were only earned from what was actually deposited, and all bonuses etc. were forfeited!

I only used the money I earned!

The last time we spoke was two days ago!

As other posts have said, I have no intention of using this casino until my winnings are paid out!

アカウントの確認は問題ないと思います！

賞金は実際入金したものだけで獲得したものでありボーナス等は全て放棄しました！

その獲得金のみ利用していました！

最後に話したのは2日前です！

他の書き込みにもある通り賞金が支払われる迄このカジノを利用する気はありません！

Hello zakiyamada8672,

Can you please advise since when are the checks ongoing on your account?

Additionally, please forward a screenshot of your deposit, bonus, withdrawal tab and your betting history either here or to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

The withdrawal request was cancelled on 4/11!

First time contacting support

The staff member who assisted us introduced himself!

Please refer to the screenshot!

However, even if you contact support after this inquiry,

No response...

This is the first time I've been to such a bad casino.

I'm really confused...

I checked and I can see the betting history.

There doesn't seem to be anywhere to check...

I hope the money gets withdrawn safely!

Thank you very much!

出金申請キャンセルされたのが4/11です！

初めてサポート連絡した時

対応したスタッフ名乗っています！

スクショ参照して下さい！

ただこの問合せ以降サポート問合せしても

何も応答ありません...

こんな悪質カジノ初めてで

本当に戸惑っています...

確認したところ賭け履歴みれる、

確認出来るところは無い様子です...

何とか無事出金される事を願っています！

どうぞ宜しくお願いいたします！

Thank you zakiyamada8672 for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

The other day I confirmed with support again.

This is an update on my current situation!

I really want the withdrawal to be completed quickly...

先日再度サポートへ確認した内容の

近況報告になります！

本当にきちんと早く出金終わらせてほしい...

Hello, zakiyamada8672!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Users around the world seem to be extremely troubled by the delays in withdrawals.

I've never been treated like this before.

Other sites by providers

Checking game sessions

I've never heard of it, nor have it been done to me...

That's a really ridiculous story.

Support to ensure successful withdrawal

Thank you very much!

世界中のユーザーが出金遅延させられている状況について非常に困っている様子。

こんな仕打ち受けた事ないし

他のサイトでプロバイダーによる

ゲームセッションの確認なんて

聞いた事ないし、された事ないから...

本当にばかげた話だ。

無事出金出来るようサポート

宜しくお願いいたします！

Dear Zakiyamada8672 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Immerion Casino Representative

No, that's not an answer!

Please respond quickly!

いや、答えになってないです！

本当に早く対応して下さい！

Has the story about preparing the withdrawal check changed?

For now, please wait for the email.

It's been almost a week...

The deposit is accepted immediately, but it is just for the purpose of exploitation.

Is it Casino-san?

I'd like to get the payment done as soon as possible...

出金小切手準備って話変わってないかな？

とりあえずメールを待ってくれといい

1週間経過しようとしている...

入金は即受付するのに搾取するだけの

カジノさんなんでしょうか...

何とか早く支払いしてほしいです...

Hello Immerion Casino Representative,

Has there been any news regarding the player's issue?

After that, they said they were sharing the information with another department regarding the payment, and asked me to wait for their response, so the payment was postponed...

When will they finally pay me? Is it okay for a casino like this to be allowed? It's really disappointing...

その後支払いに関しては別部署との事で情報を共有してると言い、そちらからの連絡を待ってくれとの事で先延ばしにされています...

一体いつになれば支払いしてくれるのでしょうか？こんなカジノが認められて良いのですか？本当に残念です...

I have no idea what their intention is in not replying to Pavel's inquiry and it's hard to understand... Should we label this as a fraudulent casino?

pavel.k@casino.guruパベルさんからの問合せについても返信無しは一体本当にどういうつもりなのかさっぱりわからず理解に苦しみます...悪徳カジノ認定でよいでしょうか？

I am sure they will reply after some time. They have to weeks to do so in case they need more time.

Isn't that unfair? Is it a thief to have a casino that deposits money immediately but doesn't pay out? It's a scam... It's like having your important money taken forever...

そんなのずるくないですか？入金はすぐにされるのに支払いされないカジノなんてやってる事泥棒？ってか詐欺ですよ...大事なお金ずっと取られたままなんて...

Well, this is how online casinos work. They usually need more time to check if everything is in place and players are not criminals before sending money to them.

Dear Zakiyamada8672 and Casino Guru,

We are seeking clarification regarding the bank cards used.

Our KYC department has sent you an email, could you please confirm if you received it?

Respectfully,

Immerion Casino Representative

I've already answered that question!

We have repeatedly urged you to complete your KYC authentication as soon as possible.

I'm sending an email to support

There is no reply at all!

Really, this is a liar casino.

I feel ashamed for being deceived...

Anyone who saw this exchange must

Avoid playing at this casino chain!

Another month and a half has passed

その質問について既に返信しています！

早くKYC認証完了頂くよう再三再四

サポートへメール送信していますが

一向に返信ありません！

本当にこんな嘘つきカジノに

騙された自分が情けない...

このやり取り見てくれた方は絶対に

この系列カジノでのプレイは避けて下さい！

もう一月半経過💦

Immerion Casino Representative, please let us know if the player sends required documents and if there is any problems with them. Thank you!

Even though I submitted it a while ago

I was told to send the same content...

Other casinos, now KYC verification

It takes an hour or two to complete...

I don't think they're going to sue someone else.

Is there any way to do this?

This should never be allowed...

随分前に提出してるのにも関わらず

同じ内容で送信して来いとは...

他のカジノさん、これでKYC認証

1〜2時間で完了してるんだけど...

やる気ないでしょう...他に訴えるとか

何か方法ないんでしょうか...

絶対に許さないべきです...

Immerion.com – $1,000 withdrawal pending for over 4 weeks, unresolved

Hello Casino Guru team,

I would like to file a formal complaint against Immerion.com (operated by Goodwin NV, Curacao license 0GL/2024/758/0228).

I requested a withdrawal of $1,000 on April 2, 2025. To this day, over 6 weeks later, I have still not received the money. Customer support initially explained that the delay was due to a "provider check" and could take up to 14 days, but that deadline has passed and now I get little to no response when I follow up, and am being asked to do things that I cannot do.

Immerion.com – 1,000ドルの出金が4週間以上保留中、解決せず

こんにちは、Casino Guruチームの皆様、

Immerion.com (Goodwin NV が運営、キュラソー ライセンス 0GL/2024/758/0228) に対して正式な苦情を申し立てたいと思います。

2025年4月2日に1,000ドルの出金をリクエストしました。6週間以上経った今日に至るまで、入金されていません。カスタマーサポートは当初、遅延の原因は「プロバイダーのチェック」によるもので、最大14日かかる可能性があると説明していました。しかし、その期限は過ぎてしまい、今ではフォローアップしてもほとんど、あるいは全く返信がありません。その上出来ない事をやれという始末です。

I have:

Complete record of withdrawal requests

Account and balance screenshots

Chat logs showing lack of resolution

Deposits are completed within seconds, but withdrawals must be confirmed with the provider.

We believe this is part of a wider issue - many customers have reported similar delays in payouts at this casino recently, and we are concerned that this may be a deliberate delay, or a stalling tactic.

I ask Casino Guru to help me resolve this issue and urge Immerion.com to release my rightful winnings.

私は持っている：

撤退要求の完全な記録

アカウントと残高のスクリーンショット

解決の欠如を示すチャットログ

入金は数秒で完了しますが、出金はプロバイダーに確認する必要があります

これはより広範な問題の一部であると思われます。最近、このカジノで同様の支払い遅延が多くのユーザーから報告されています。これは意図的な遅延、あるいは時間稼ぎの戦術ではないかと懸念しています。

私は Casino Guru にこの問題の解決に協力していただくようお願いするとともに、Immerion.com に正当な賞金を解放していただくよう強く求めます。

Zakiyamada8672, I have sent you an e-mail asking more about your method of deposit.

Dear Zakiyamada8672 and Casino Guru,

We understand that you are experiencing difficulties verifying your bank cards.

Today, we have sent you more detailed instructions; please follow them carefully.

If you require further assistance, feel free to reach out to KYC directly.

Respectfully,

Immerion Casino Representative

Finally, the time has come to complete all the checks. Everything has been submitted, so please respond as soon as possible!

ついに全ての確認を終える時がやって来ましたね。全て提出済ですので早急にご対応下さるよう宜しくお願いいたします！

It's been about two months already!

At least give me a proper reply!

I have already submitted everything, so please complete the KYC verification as soon as possible.

Please pay up properly already!

Thank you!

もうかれこれ2ヶ月経過です！

とりあえず返事位きちんとして下さい！

全て提出済なので早くKYC認証完了させて

いい加減きちんと支払いして下さい！

宜しくお願いします！

Immerion Casino, the player has received a request to provide their documents in English. However, player's bank statement is in Japanese and cannot be provided in English. What further course of action do you suggest?

There are so many things that don't make sense

Are you really going to pay for it?

Thank you for your sincere response!

意味のわからない筋の通らない事ばかり

言って来て本当に支払いする気ありますか？

誠意ある対応宜しくお願いします！

Dear Zakiyamada8672 and Casino Guru,

We have received your documents, however, we would like to bring the following to your attention:

- Your bank statement is still outstanding.

- Please ensure that the document is translated into English (this can typically be done within the bank's application).

Regrettably, our staff members do not speak Japanese.

Thank you for your understanding.

Respectfully,

Immerion Casino Representative

Immerion Casino Representative, I am not sure that customer would be able to get a transaction history in English. Here is the guide according to which they got their statement: https://paypay.ne.jp/help/c0447/. As you can see, there is not even option to change the language on the page. Please, let me know if you would be able to translate the statement yourself via the google lens translate. I believe it would be sufficient for purposes of verification of customer's deposits.

I've said this many times, but can you tell me all the things I need to do at once? This is the worst scam casino, and I can only think that they are making fun of players.

何度も言ってますがやらなければいけない事一度に言ってもらえませんか？あれしろこれしろと後出しばかり本当にプレイヤーを馬鹿にしているとしか思えない最低最悪の詐欺カジノ

Dear Zakiyamada8672 and Casino Guru,

We have forwarded the information to the KYC department and reaching a compromise.

We will update the player shortly.

Respectfully,

Immerion Casino Representative

What is the compromise?

Please reply so that I can understand the content properly.

Please release all withdrawal methods immediately.

Please give people their money back!

妥協点って何ですか？

きちんと内容がわかるよう返事して頂き

早急に全ての出金方法解放してもらい

人様のお金ちゃんと返して下さい！

I don't know if they really have a KYC department, but I have not received any reply to my inquiries or emails. Moreover, they ask me to do things that I cannot do. What is the compromise? Please respond and reply properly already. I am begging you. If the situation continues where you are taking my money, my life will be completely ruined...

KYC部門というのが本当にあるのかどうか知りませんが問合せ、メール送信しても全く返信なし。しかも出来ない事をしろと言って来る始末。妥協点って何なんですか？いい加減きちんとした対応、返信して下さい。本当に頼みます。あなた達にお金取られたままの状況が続けば私の人生は本当に破綻してしまう...

Immerion Casino, have you found any compromise?

Immerion Casino, can't you even reply? It's already been two and a half months since your initial excuse of checking the 14-day game session, and 75 days, five times as long, so why? Please stop making fun of people, you thief scam casino that deceives players all over the world and makes them deposit money but doesn't allow them to withdraw it. Please give people's money back quickly.

Immerion Casino、返事すら出来ないのですか？当初14日間のゲームセッションのチェックという言い訳から早2ヶ月半、5倍の75日経過している理由は何ですか？世界中のプレイヤーを騙し入金だけさせて出金させない泥棒詐欺カジノさん、人様を馬鹿にするのもいい加減にして下さい、早く人様のお金返して下さい。

Dear Casino,

I want to inform you that this is your final opportunity to resolve the pending complaint submitted by the player. Despite our previous communications, the issue remains unresolved.

I would also like to highlight that cases involving your casino have been taking an unusually long time to reach resolution. This creates a frustrating and negative experience for the players, which ultimately reflects poorly on both your operation and our platform.

Due to the growing number of ongoing complaints, this matter was discussed during our recent internal meeting, where it was decided that it requires immediate attention.

If we do not reach a satisfactory resolution within the next 7 days, we will proceed to close the complaint as unresolved.

Additionally, please be aware that failure to address this issue will result in a negative impact on your safety index, which will affect your overall standing on our platform.

We urge you to prioritize dealing with this situation and take the necessary steps to resolve it without further delay.

Dear Zakiyamada8672 and Casino Guru,

The player has been successfully verified and is now eligible to withdraw their funds.

Respectfully,

Immerion Casino Representative

I was able to make a withdrawal request. However, the question remains as to whether the withdrawal will be processed properly.

That's how untrustworthy you casinos are, so please handle things properly until the end.

Thank you for your cooperation.

出金申請は確かに行えました。しかしあとは本当にきちんと出金処理をして頂けるかどうかです。

それくらいあなた方カジノは信用ありませんので最後迄きちんと対応して下さい。

宜しくお願いいたします。

Thank you, Immerion Casino Representative!

Zakiyamada8672, please, let us know when you will receive the withdrawal!

I made a withdrawal request at 9:45 AM and it is currently being processed, so I think that any other casino should complete the process and deposit the money within 24 hours, but I'm not sure. I will report back as soon as the refund is complete! Thank you!

一応AM9:45出金申請行い処理中となっていますので通常その他どこのカジノでも24時間以内には処理完了、着金される筈かと思いますがどうでしょうかね？きちんと返金され次第またご報告させて頂きます！宜しくお願いいたします！

Pavel

The withdrawal process was finally completed today!

It's been about two months and ten days since then.

Pavel's

What would have happened without the cooperation of

It's horrifying. But there are others like me too.

There are still many victims

I am truly sorry about this.

Imarion Casino is also a player

Reassess your approach to

Maybe it should be managed properly again...

If you withdraw the money properly, please deposit it again.

It would be better if you could use it...

For now, I feel the same way

I don't want to do it again so I won't go near it again.

Thank you very much!

pavel.k@casino.guruパベルさん

遂に本日出金処理完了されました！

かれこれ2ヶ月10日間の道のりです。

pavel.k@casino.guruパベルさん達の

の協力が無ければどうなっていたかと

恐ろしい限りです。でも自分の他にも

まだまだ犠牲者の方沢山いるのが

本当に残念で仕方ありません。

イマーリオンカジノさんもプレイヤーに

対する向き合い方をきちんと見直して

もう一度きちんと経営されてはいかがかと...

きちんと出金してくれればまた入金して

利用してくれてより良い形になるのに...

とりあえず自分は同じような思いは

2度としたくないのでもう近寄りません。

本当にありがとうございました！

Dear zakiyamada8672,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

Casino.Guru