Instant Casino - La cuenta del jugador ha sido cerrada.

Ladies and Gentlemen

I deposited over €10,000 into this instant casino over an extended period. About two months ago, they simply blocked my account without giving any reason and are not responding to emails or other attempts to contact them. I demand my deposits back, and if that doesn't work, I also demand a complete statement of my account so I can legally claim them back. Since my lawyer can't proceed without this information, I sincerely hope you can find a solution so I can get my money back or my data back.

Sehr geehrte Damen und Herren,

ich habe bei dem Instantcasino über einen längeren Zeitraum insgesamt über 10.000 Euro eingezahlt. Vor circa zwei Monaten sperrten diese mit ohne Angabe von Gründen einfach mein Konto und reagieren nicht auf E-Mails oder anderer Kontaktversuche. Ich verlange von denen meine Einzahlungen zurück sowieso wenn das nicht klappt eine komplette Aufstellung meines Kontos damit ich diese rechtlich zurück fordern kann. Da ohne diese Daten mein Anwalt nicht weiter kommt hoffe ich sehr das sie eine Lösung finden können damit ich an mein Geld oder meine Daten kommen kann.

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Dear Winnieundluke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• What was your account balance at a time of the account blockage, please?   

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Dear Winnieundluke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru