Instant Casino - Se está impidiendo la retirada del jugador.

Instant Casino is blocking my withdrawal by requesting documentation for Klarna One-Time Virtual Cards (ending in 9241 and 6091) that is technically impossible to provide.These are temporary virtual cards that Klarna deletesimmediately after use. They are not visible in the app anymore and Klarna does not include virtual card numbers on their official PDF statements.I have provided my official ING Bank Statement(PDF) showing the payment to Klarna and my Klarna Profile screenshot with my full name. The casino keeps sending automated responses asking for a PDF or screenshot with the card number, which technically does not exist for this payment method. They are obstructing my withdrawal

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Dear Achie1345,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you are experiencing with your withdrawal and the repeated requests for documents that may not be possible to provide.

To better understand your case and assess the situation, I would like to ask you a few additional questions:

• When did you first submit your withdrawal request?
• Have you completed the full KYC verification process aside from the Klarna-related documents?
• Have you contacted Klarna support to ask whether they can provide any official confirmation or document explaining that such card details are not available?

It would also be very helpful if you could provide any relevant communication with the casino or Klarna. You can upload it directly here or forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Achie1345,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru