IviBet Casino - La cuenta del jugador ha sido cerrada y los fondos han sido retenidos.

They are scammers.

First they limit my account for winning 2 or 3 bets, then they make me go through a brutal verification process by rejecting any document or making me send the same thing several times (for example, selfies with codes written on paper).

When, according to them, I have already verified everything and make the withdrawal request, they close my account.

In principle, at this point I don't care if they close my account, but of course, days and weeks go by and I don't receive the withdrawal.

I ask them where my withdrawal is and they tell me that it went wrong, it has been cancelled and I have to request it again.

but I can't request it again because they have closed my account and I can't access it!

I contacted them via chat and they just tell me stupid things and don't give me any solution, and they don't answer my email.

They have more than €1000 of my money withheld.

It is one after another, the way these thieves proceed and act is crazy.

If they pay me, I will edit it to communicate that they finally proceeded with the payment.

Son unos estafadores.

Primero me limitan la cuenta por ganar 2 o 3 apuestas, luego me hacen pasar una verificación bestial echándome para atrás cualquier documento o haciendome enviar lo mismo varias veces (por ejemplo, selfies con codigos apuntados en papel).

Cuando segun ellos ya he verificado todo y hago la solicitud de retiro, me cierran la cuenta.

en principio a estas alturas me da igual que me cierren la cuenta, pero claro, pasan los dias y las semanas y no me llega el retiro.

les pregunto que donde está mi retiro y me dicen que ha salido mal, se ha cancelado y lo solicite de nuevo.

pero no puedo solicitarlo de nuevo porque me han cerrado la cuenta y no puedo acceder!

contacto con chat y nada mas que me dicen estupideces y no me dan ninguna solución, y al email no contestan.

tienen mas de 1000€ mios retenidos.

es una detras de otra, una locura la forma de proceder y actuar de estos ladrones.

si me pagan la editaré para comunicar que finalmente procedieron al pago.

Dear mamenbets,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you play casino games or bet on sports?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear mamenbets,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I finally got paid!

thank you!!

hola, finalmente consegui que me pagaran!

gracias!!

Dear mamenbets,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru