IviBet Casino - Se ha retrasado el pago de las ganancias del jugador.

I've tried to make a withdrawal more than 30 times. They keep telling me I'm entering the information incorrectly and that's why they're not depositing it. They tell me to put STP, which I already did. They say if I put my account details, I should put the bank details. They tell me to upload documents, which have already been approved. I even get emails saying everything has been approved and they'll return the money to my account. They just don't want to pay me.

he intentado más de 30 veces hacer un retiro , insisten en decirme que estoy poniendo mal los datos y por eso no me depositan , que ponga STP , ya lo hice , que si pongo mi cuenta que ponga el banco , que suba documentos , ya fueron aprobados , incluso me llegan correos de ya fue todo aprobado y me devuelven el dinero a mi cuenta , no quieren pagarme

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Dear Becca1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Becca1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.