iWild Casino - El depósito del jugador se ha retrasado.

I deposited the money normally. on Thursday 26/03. They were removed from my bank account, but the money was never credited to my casino account. The casino told me that the transaction was canceled. However, the transaction was completed normally and finalized on 30/03, as I am sending you in the attached document. Honestly, nothing like this has ever happened before, apart from the terrible problems that this casino has and I can list them for you whenever you want.

Thank you very much

Nikos S***

Τοποθέτησα κανονικά τα χρήματα. την Πέμπτη 26/03 .Αφαιρέθηκαν από το λογαριασμό μου στην τράπεζα, αλλά τα χρήματα δεν μπήκαν ποτέ στο λογαριασμό μου στο καζίνο. Το καζίνο μου είπε πως η συναλλαγή ακυρώθηκε. Όμως η συναλλαγή έχει ολοκληρωθεί κανονικά και οριστικοποιήθηκε 30/03, όπως σας στέλνω στο συνημμένο έγγραφο. Ειλικρινά δεν έχει ξαναγίνει κάτι τέτοιο, πέρα από τα τρομερά προβλήματα που έχει αυτό το καζίνο και μπορώ να σας τα απαριθμήσω όποτε θέλετε.

Σας ευχαριστώ πολύ

Νίκος Σ***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress.

Thank you for your understanding.

Best regards,

Kristina