JackpotCity Casino - El depósito del jugador se ha retrasado.

Today, April 21st, I deposited $7,000 CLP into my Jackpot City casino account, and it hasn't appeared in my account. More than 7 hours have passed and it hasn't arrived. Other times I deposit and it arrives instantly. I'm very upset because this shouldn't happen. It puts me in a bad mood because I just wanted to have some fun. I hope for a solution soon. Best regards.

Hoy 21 de abril deposite $7.000 CLP para casino jackpot City, y no se vió reflejado en mi cuenta, yA han pasado más de 7 horas y no ha llegado, otras veces deposito y llega en el momento, estoy muy molesto porque no debiese ocurrir, me pone mal humor porque solo quería divertirme un momento, espero solución pronto, saludos cordiales.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jorge_luis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas