Kingmaker Casino - El retiro del jugador se ha retrasado.

Hello, I requested my first withdrawal about 31 days ago and only received it after about 14 days. Then I requested the next one, and now 17 days have passed, and I still haven't received any money. I've only received €1,000 in one month. I'm still missing €10,500. I think this is taking too long. Sincerely,

Hallo, ich habe vor ca 31 Tagen meine erste Abhebung beantragt und erst nach ca 14 Tagen erhalten. Danach habe ich die nächste beantragt und jetzt sind 17 Tage vergangen und ich habe immer noch kein Geld erhalten. Ich habe jetzt in einem Monat lediglich 1000€ erhalten. Es fehlen noch 10500€. Ich finde das das wirklich zu lange dauert. Mit freundlichen Grüßen

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To assist you better and to understand your situation more thoroughly, could you please provide us with the following information:

• When exactly did you request the second withdrawal?
• Have you received any communication from the casino regarding the status of your withdrawal?
• What payment method did you use for your initial and subsequent withdrawals?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

I received the second payment on

03.07.2025 (500€)

July 4, 2025 (€500)

July 5, 2025 (€500)

applied for.

I have received the answer several times (please be patient, it is being processed, etc.).

As always, I chose bank transfer as my payment method and have never had any problems before. The money always arrived within three to five days at the most.

Yes, I am verified to the extent that I have always received my payouts.

Yes, it was from a bonus, but I met all the bonus terms and conditions. (The money was wagered x40.

Best regards

Hallo,

ich habe die zweite Auszahlung am

03.07.2025 (500€)

04.07.2025 (500€)

05.07.2025 (500€)

beantragt.

Ich habe mehrmals die Antwort bekommen, ( haben sie bitte Geduld es wird bearbeitet usw. )

Als Zahlungsmethode habe ich wie immer Bank Transfer gewählt und vorher auch nie Probleme gehabt. Immer höchstens drei bis fünf Tage war das Geld da.

Ja ich bin so weit verifiziert das ich meine Auszahlungen immer erhalten habe.

Ja es war aus einem Bonus aber ich habe alle Bonusbedingungen erfüllt. ( Das Geld x40 umgesetzt.

Mit freundlichen Grüßen

Hello, dear team. It's been 21 days now, and I still haven't received any money. I really hope you can help me. It's really depressing. Best regards.

hallo liebes Team. Jetzt sind 21 Tage vergangen und ich habe immer noch kein Geld bekommen, ich hoffe wirklich das ihr mir helfen könnt. Es ist echt deprimierend. Liebe Grüße

Good morning dear Guru team.

It's been 22 days, and I still haven't received any money. It's gotten to the point where I'm not even getting a response from support anymore, and if I do, it's in the middle of the night and in English.

In live chat yesterday and the day before yesterday, I was told my money would arrive this week. I just received a response from support saying my withdrawal request will be processed soon! I've really had enough. This is all a complete lie. Please help me! Sincerely,

Guten Morgen liebes Guru Team.

Es sind 22 Tage vergangen und noch immer ist kein Geld da. Mittlerweile ist es so das ich nicht mal mehr Antworten vom Support erhalte, und wenn doch dann eine mitten in der Nacht und auf Englisch.

Im Live Chat wurde mir gestern und vorgestern zu gesagt das mein Geld diese Woche kommt. Jetzt hatte ich gerade eben eine Antwort vom Support erhalten in der steht das mein Auszahlungs Antrag bald bearbeitet wird!!! Jetzt reicht es mir wirklich, das ist ja komplett gelogen alles. Bitte helft mir! Mit freundlichen Grüßen

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello parkerchicco777,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Kingmaker Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hello, thank you for your help. Do you need anything else from me? Sincerely,

Hallo,vielen Dank das sie mir helfen. Brauchen sie noch irgendwas von mir? Mit freundlichen Grüßen

Hello. I received three €500 payments today after 24 days. I've requested the next payout. We'll see. Best regards

Hallo. Ich habe heute 3x 500€ erhalten nach 24 Tagen. Habe die nächste Auszahlung beantragt. Mal schauen. Mit freundlichen Grüßen

Dear parkerchicco777,

Thank you for the update. Please keep us informed of any further developments.

Dear parkerchicco777,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Kingmaker casino Team

Yes, I'll keep you updated. @ Casino Guru)

@Kingmaker.

I hope it goes faster this time.

Best regards

Ja ich halte euch auf dem laufenden. @ Casino Guru)

@ Kingmaker.

Ich hoffe das es diesmal schneller geht.

Mit freundlichen Grüßen

Good morning

I am now waiting for the payouts from

July 26, 500€

July 27, 500€

July 28, 500€

The first one should actually arrive today. I'm curious.

It would be really disappointing if it took longer again.

Best regards

Guten Morgen.

Ich warte jetzt auf die Auszahlungen vom

26.7. 500€

27.7. 500€

28.7. 500€

Eigentlich müsste die erste heute kommen. Ich bin mal gespannt.

Es wäre wirklich enttäuschend wenn es wieder länger dauert.

Mit freundlichen Grüßen

Dear parkerchicco777,

Thank you for the update. Please let us know when the payments arrive.

I'll do that. Sincerely,

Das mache ich. Mit freundlichen Grüßen

Hello. According to my invoice, the next €500 should arrive by 3 p.m. today, as that will have been three full business days. My hopes are rather low, but there's no other choice. Sincerely,

hallo. Laut meiner Rechnung müssen heute ab 15 Uhr die nächsten 500€ eintreffen, da dann drei volle Werktage vergangen sind. Meine Hoffnung ist eher gering aber was anderes bleibt einem ja nicht übrig. Mit freundlichen Grüßen

Dear parkerchicco777,

We are pleased to inform you that your withdrawal requests 3x 500 EUR have been successfully completed.

Kind Regards,

Kingmaker Casino Team

Hello Kingmaker. Yes, I just received it. Thank you very much, and I hope the remaining €7,500 continues to flow like this. 😉 Best regards

Hallo Kingmaker. Ja ich habe sie gerade erhalten, vielen Dank und ich hoffe das restliche Geld von 7500€ läuft so weiter 😉 Mit freundlichen Grüßen

Dear parkerchicco777,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila G.

I would like to wait for the next payment. Sincerely,

Ich würde gerne die nächste Zahlung noch abwarten. Mit freundlichen Grüßen

Dear parkerchicco777,

As per your request, we will keep this complaint open until you confirm the receipt of all your withdrawals.

Please keep us updated on any progress.

Great, thank you very much. Best regards

Super, vielen Dank. Mit freundlichen Grüßen

Good morning

Now I am waiting for the payouts from

July 30th = €500

July 31st = €500

August 1st = €500

The first payment should actually be made today.

I'm curious.

Best regards

Guten Morgen.

Jetzt warte ich auf die Auszahlungen vom

30.7. =500€

31.7. =500€

1.8. =500€

Eigentlich müsste heute die erste Zahlung erfolgen.

Ich bin mal gespannt.

Mit freundlichen Grüßen

Unfortunately, no further payment has been received yet

Leider ist bis jetzt noch keine weitere Zahlung eingegangen

Dear parkerchicco777,

Thank you for the update. Please keep us informed of any further developments.

Unfortunately, I still haven't received any payment today. Sincerely,

Heute leider immer noch keine Zahlung erhalten. Mit freundlichen Grüßen

Good morning, today, August 5th, I still haven't received another payment. It's really a shame that this keeps happening.

That's why I don't want to close this case until I have all my money. I'm still missing €7,500.

Guten Morgen, heute am 5.8. leider immer noch keine weitere Zahlung erhalten. Es ist wirklich schade das es immer wieder so kommt.

Deswegen möchte ich den Fall hier auch nicht schließen, bevor ich mein ganzes Geld habe. Es fehlen noch 7500€.

Dear Kingmaker Casino,

Could you please clarify the reason for the delay?

Small update. Just received the next €500. Thanks.

Kleines update. Gerade die nächsten 500€ erhalten. Danke

The next €500 was supposed to arrive today. Unfortunately, I didn't receive anything today.

Heute hätte eigentlich die nächsten 500€ kommen sollen. Leider nichts erhalten heute.

Unfortunately, I still haven't received any money? Please help.

Leider bis jetzt immer noch kein Geld da? Bitte um Hilfe.

Unfortunately, still nothing. It's overdue again. 6 days have passed. Sincerely,

Leider immer noch nichts. Ist jetzt wieder überfällig. 6 Tage sind um. Mit freundlichen Grüßen

Dear all,

We are pleased to inform you that the withdrawal request of 1500 EUR has been successfully completed.

Kind Regards,

Kingmaker Casino Team

Dear Kingmaker Casino,

Thank you for the update.

Dear parkerchicco777,

Could you please confirm the receipt of your withdrawals?

Best regards,

Attila G.

Hello, yes, the money has been received. Thank you.

hallo, ja das Geld ist eingegangen. Danke.

Dear parkerchicco777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru

We’ve reopened this complaint at the request of parkerchicco777.

Dear parkerchicco777,

Please let us know as soon as you have received the rest of your withdrawals.

Best regards,

Attila G.

I had the next payouts on August 8th.

9.8.

10.8.

I applied for it and so far nothing has arrived. Thank you. Kind regards.

Ich hatte die nächsten Auszahlungen am 8.8.

9.8.

10.8.

besntragt und bis jetzt ist nichts da. Danke Mit freundlichen Grüßen

Dear parkerchicco777,

Do you have any updates for us?

Best regards,

Attila G.

Hello, the next payment arrived yesterday. €4,000 is still outstanding. Sincerely,

Hallo, gestern ist die nächste Zahlung eingegangen. 4000€ sind noch offen. Mit freundlichen Grüßen

Hello. I've been waiting for the next payout since August 19th. It's annoying. Sincerely.

Hallo. Warte jetzt schon wieder seit dem 19.8. auf die nächste Auszahlung. Es nervt. Mit freundlichen Grüßen

Today is August 25th, and there's still no money. What a shame.

Heute ist der 25.8. und es ist immer noch kein Geld da. Schade ist das.

Still nothing there!!!

Immer noch nichts da!!!

Hello. Still no money today. Sincerely,

Hallo. Heute immer noch kein Geld da. Mit freundlichen Grüßen

It's been nine days since the last withdrawal request.

I find it really difficult because it's always the same process.

what's going on Kingmaker Casino?

Best regards

Es sind jetzt wieder neun Tage rum seit der letzten Auszahlungs Anfrage.

Ich finde es wirklich schwierig, da es immer der gleiche Vorgang ist.

was ist los Kingmaker Casino?

Mit freundlichen Grüßen

Dear parkerchicco777,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. No, I still haven't received any money. It's been 10 days now. Sincerely,

Hallo. Nein ich habe immer noch kein Geld erhalten. 10 Tage sind jetzt um. Mit freundlichen Grüßen

Hello, I haven't received any money today either. I'm asking for your help. Today is the 11th day without a payout.

Best regards

Hallo, auch heute ist noch kein Geld eingegangen. Ich bitte euch um Hilfe. Der 11 Tag ist heute ohne Auszahlung.

Mit freundlichen Grüßen

Dear Kingmaker Casino,

Could you please clarify the reason for the repeated delays?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Today it's been twelve days and still nothing. Unbelievable.

Heute sind es zwölf Tage und immer noch nichts. Unglaublich

Hello, today is day 13, but still no money. Sincerely,

Hallo, Tag 13 ist heute, aber immer noch kein Geld da. Mit freundlichen Grüßen

Dear parkerchicco777,

Thank you for reaching out.

I am happy to confirm that your withdrawal is in final stage for processing by our Finance Department since today is the third working day.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal. 

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

Best regards,

Kingmaker Casino Team

Hello, yes, I'm familiar with that by now, but it can't be that I have to wait 14 days for a payout every time. At every other casino, it takes three days. Sincerely,

Hallo, ja das kenne ich mittlerweile ja scho, aber es kann ja nicht sein das ich jedesmal 14 Tage auf eine Auszahlung warten muss. In jedem anderen Casino dauert es drei Tage. Mit freundlichen Grüßen

Dear parkerchicco777,

Do you have any updates for us? Could you also let us know how much is still outstanding from your withdrawals?

Additionally, could you please provide a summary of the time frames for the withdrawals that have already been completed?

Best regards,

Attila G.

Hello. The last €1,500 arrived yesterday, and I'm now waiting for the final €1,500. Then everything will be settled. I'll let you know as soon as I receive it. Sincerely,

Hallo. Die letzten 1500€ sind gestern gekommen und ich warte jetzt auf die letzten 1500€. Dann ist alles beglichen. Ich werde es ihnen mitteilen sobald ich es erhalten habe. Mit freundlichen Grüßen

Dear all,

I hope this message finds you well.

We would like to inform you that all the pending withdrawals have been successfully completed.

Thank you for your patience and cooperation.

Best regards,

Kingmaker Casino Team

Hello. All outstanding amounts have been settled. Thank you for everything. Sincerely.

Hallo. Alle offenen Forderungen sind beglichen. Danke für alles. Mit freundlichen Grüßen

Dear parkerchicco777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru