Lamabet Casino - El retiro del jugador está retrasado y sin resolver.

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Natalia,

Thanks for your reply.

My account passed all verification steps as requested by casino. Even video verification is passed and I get confirmation via email.

I understood wait time for 14 days. My first withdraw is on sep 2.

Please keep this compliant open inc ase I will not get payed.

Thanks

Hi Natalia and Casino Guru Team,

I want to confirm that I get my first withdrawal 2 1000$ from Lamabet.

I hope will be able to cashout all my funds without any problem.

Please keep open this case till I will able to withdraw all my funds.

Thanks

Dear player, thank you for sharing updates! Could you please clarify how many withdrawals are currently pending and on which dates they were requested?

Dear AMA42,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Casino Guru team

I was able to withdraw ~6000$ in 2 weaks. Casino started to pay me as mentioned in their terms and conditions.

I have in my account 66000$ which I can withdraw in 6 months.(10k for a month)

For now we can mark this case as resolved. It will take 6 months to withdraw all funds from my account. I will reopen this case if casino will stop pay.

Thanks for help and support

Dear player, thank you for the updates! I'm glad to hear that you continue receiving the withdrawals without delay, as per the casino's T&Cs. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, or if the casino stops paying you out, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru