Lamabet Casino - Los retiros de los jugadores se retrasan y se solicita el cierre de la cuenta.

Hello,

I have completed kyc and fully verified with this casino already. I have 4000e in my account but I can't withdraw it, the withdrawal limit is 500e per day and there are 3 pending withdrawal requests (this is full for me) but they are not accepting my withdrawals, it's been 5 days since withdrawals were accepted, I can't get my money out.

I have asked them for protection (account closure due to a gaming problem) and manual withdrawals in accordance with their withdrawal terms and limits, but I have heard that this is not possible.

The chain of events started on April 10, 2026 and I have now been waiting for them to contact me for 5 days.

I wrote to them:

I want to install a Gaming restriction program on my phone so that I cannot access any casino on the market. This also prevents access to your casino site, but I cannot proceed with this matter because you refuse to close the account and make manual withdrawals.

They replied:

I am well aware of your situation, as I directly searched for your initial cases regarding account closure based on the remaining funds in your account, and I can say that our team is working on your situation, and I, in turn, have done everything possible to Somehow advance this process, and at the moment I am waiting for information and confirmation from my colleagues regarding your situation.

Show translation

after this they closed the chat.

I ask you: contact the casino, request manual withdrawals (in accordance with their terms and conditions) and account closure.

I think 5 days is enough time to investigate my request, respond to me, and find a suitable solution for my withdrawals. (Considering that I am fully verified and kyc completed)

Hei,

Olen suorittanut kyc ja täysin vahvistettu tällä kasinolla jo. Minulla on pelitilillä 4000e mutta en saa nostettua niitä, nostoraja on 500e per päivä ja vireillä olevia nostopyyntöjä saa olla 3kpl (tämä on täynnä minun kohdallani) mutta he eivät hyväksy nostojani, on jo 5päivä kun nostoja ei hyväksytä, en saa rahojani ulos.

olen pyytänyt heiltä suojelua (tilin sulkua peliongelman takia) ja manuaalisia nostoja noudattaen heidän nostoehtojaan ja rajojaan, se ei kuulema ole mahdollista.

Tapahtumaketju alkoi 10.4.2026 ja olen nyt 5päivää odottanut heidän yhteydenottoaan.

Kirjoitin heille:

I want to install a gaming restriction program on my phone so that I cannot access any casino on the market. This also prevents access to your casino site, but I cannot proceed with this matter because you refuse to close the account and make manual withdrawals.

He vastasivat:

I am well aware of your situation, as I directly searched for your initial cases regarding account closure based on the remaining funds in your account, and I can say that our team is working on your situation, and I, in turn, have done everything possible to somehow advance this process, and at the moment I am waiting for information and confirmation from my colleagues regarding your situation.

Show translation

tämän jälkeen he sulkivat chat.

pyydän sinulta: ota kasinoon yhteyttä, pyydä manuaalisia nostoja (noudattaen heidän käyttöehtojaan) ja tilin sulkua.

mielestäni 5päivää on tarpeeksi aikaa tutkia pyyntöni, vastata minulle, ja löytää sopiva ratkaisu kotiutuksieni kohdalle. (Huomioon ottaen se että olen täysin vahvistettu ja kyc suoritettu)

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Stay safe.

Dear Hubbabbubbaxxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I have reviewed the Responsible Gambling Policy and found the following information:

Self-Exclusion: You can choose to exclude yourself from gambling for a defined period (between 6 months and 5 years). During this time, you will not be able to access your account or participate in any gambling activities. Once self-exclusion is activated, it cannot be reversed until the selected period has expired. Additionally, you will not be able to create a new account during this time. To request self-exclusion, please contact Customer Support at support@lamabet.com.

Account Closure: You may request to permanently close your Customer Account at any time. If you decide to reopen your account in the future, this can be done upon your request.

Could you please confirm the following:

• Have you followed the above-mentioned instructions?
• Have you received any notifications or messages from the casino regarding the status of your withdrawal requests?
• Can you provide the specific dates and amounts of your pending withdrawal requests?
• What is the current status of your account? Are you able to log in now

Regarding your withdrawals, I would appreciate any additional details you can provide.

Thank you very much in advance.

Best regards,

Petra

Hello,

Thank you for bringing this case to our attention.

We understand the player’s concerns and how frustrating this situation may feel, especially considering the delays and multiple attempts to withdraw funds.

After reviewing the case, we would like to clarify that the withdrawal process was impacted by several factors, including verification requirements and multiple requests that were either declined, cancelled, or returned due to technical or payment-related reasons. In all such cases, the funds were returned to the player’s balance.

We can also confirm that the first withdrawal request currently in a valid pending status was submitted on April 16, and all available funds have now been requested for withdrawal.

At the same time, account restrictions were applied in line with the player’s request, while additional checks were required to ensure proper handling of the situation.

We fully understand the player’s concerns and are continuing to monitor the case to ensure that the withdrawals are processed accordingly.

Kind regards,

Lamabet Casino Team

Lamabet:

Hi, the first request was sent on 11.4.2026, you approved the request and then informed me that my bank rejected it, I provided proof that my bank did not reject anything and then you said that the problem was in your head. Then I received information from the payment department that daily withdrawal limits do not apply to me, meaning I can withdraw all funds.

Before that, I received information from the customer service representative to make a new withdrawal for the entire amount and that the 96-hour withdrawal request period does not apply to me (because I made withdrawals already on April 11, 2026) because the withdrawal error was caused by you and not me.

On April 16, 2026, the payment team confirms that they will make a manual withdrawal within a few hours.

April 17, 2026 customer service representative confirms a few hours.

As of April 17, 2026, I still haven't received my money.

Everything described above is on file and I have screenshots.

Why haven't you paid my withdrawal yet? I have checked with 3 different banks and there is no problem, my bank also said if the casino actually paid the amount it should arrive. I am starting to suspect that you haven't even tried to pay, I asked for transcripts of the payments that you said were rejected, you didn't provide them, you just changed the subject.

I'm tired of all this, I want my account CLOSED forever, and my withdrawal.

Yesterday the payment department informed me and Nate the customer service representative that withdrawals cannot be made for any of the payment methods I provided, there is an error, so tell me I have withdrawals pending for these payment methods for which you said an error yesterday, how can you make those withdrawals if it is not possible? Were yesterday's withdrawal request rejections (which I waited 7 days for) due to a technical reason just an excuse to delay the withdrawals again?

Why do you promise things and not follow through?

I want to confirm to you that I am fully verified and yesterday I received the information that the withdrawal requests have been through the finance department and everything is ok. So why haven't they been paid?

Lamabet:

hei, ensimmäinen pyyntö lähetettiin 11.4.2026 hyväksyit pyynnön ja sitten ilmoitit minulle pankkini hylkäsi sen, toimitin todisteen että pankkini ei hylännyt mitään ja sitte sanoitkin että ongelma oli sinun päässäsi. Sitten sain tiedon maksuosastolta minuun ei sovelleta päivittäis nostorajoja, eli saan nostaa kaikki varat.

Sitä ennen sain asiakaspalvelijalta tiedon tee uusi nosto koko summalle ja minuun ei sovelleta 96h kotiutuspyyntö aikaa (sillä tein kotiutukset jo 11.4.2026) sillä kotiutus virhe johtui sinusta eikä minusta.

16.4.2026 maksutiimi vahvistaa, että he tekevät manuaalisen kotiutuksen muutaman tunnin sisällä.

17.4.2026 asiakaspalvelija vahvistaa muutama tunti.

17.4.2026 en ole vieläkään saanut rahojani.

Kaikki ylhäällä kuvailtu on on tallella ja kuvakaappauksia minulla.

Miksi et ole vieläkään maksanut kotiutustani? Olen selvittänyt 3 eri pankiltani ongelmaa ei ole, pankkini myös sanoi jos casino oikeasti maksoi summan sen pitäisi saapua. Alan epäilemään että et ole edes yrittänyt maksaa, kysyin transkopioita maksuista jotka sanoit että hylättiin, et toimittanut niitä vaihdoit vain aihetta.

Olen kyllästynyt tähän kaikkeen haluan että tilini SULJETAAN ikuisesti, ja kotiutukseni.

Maksuosasto ilmoitti eilen minulle ja Nate asiakaspalvelijalle että millekkään antamalleni maksutavalle kotiutusta ei voi tehdä tulee kuulema error, niin kerro minulle minulla on nostoja vireillä näille maksutavoille joille eilen sanoit error, miten voit suorittaa ne nostot jos se ei kuulema ole mahdollista? Oliko eiliset nostopyyntö hylkäykset (joita odotin 7päivää) teknisestä syystä vain tekosyy viivyttää toistamiseen nostoja?

miksi lupailet asioita etkä noudata?

Haluan vahvistaa sinulle olen täysin varmennettu ja eilen sain tiedon että kotiutuspyynnöt on käynyt talousosaston kautta ja kaikki on ok. Joten miksi niitä ei ole maksettu?

I still haven't received any of my withdrawals even though they promised to pay it on April 16, 2026 and they don't respond to emails.

En ole vieläkään saanut yhtäkään kotiutustani, vaikka he lupasivat maksaa sen 16.4.2026 ja he eivät vastaa sähköposteihin.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hubbabbubba,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra