Legiano Casino - El retiro del jugador se ha retrasado.

I've been trying to make withdrawals from this casino since May 25 and all without success. I deposited by mastercard, I've tried to withdraw by the same method and it's refused, I've tried several times by bank transfer and it's always canceled. My profile is verified, everything is normal. They tell me in the chat that they'll look into the situation and reply by email, but to date I've never received an email. They say my bank is refusing to receive the money, I receive transfers several times a week and from abroad and I've never had any problems. I'm waiting for the problem to be resolved, thank you

Ando a tentar fazer levantamentos neste casino desde o dia 25 de maio e todos sem sucesso. Depositei por mastercard, ja tentei fazer levantamento pelo mesmo método e é recusado, tentei várias vezes por transferência bancária e é sempre cancelado. O meu perfil está verificado, tudo normal. No chat dizem me que vão analisar situação e respondem por mail, até hoje nunca recebi mail nenhum. Dizem que o meu banco está a recusar receber o dinheiro, recebo transferências várias vezes por semana e do estrangeiro e nunca tive problemas. Aguardo resolução do problema, obrigado

Dear josedml98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide us with the following details?

• Have you tried using any other withdrawal methods apart from Mastercard and bank transfer? Please send me a screenshot of all the payment methods that are available for withdrawal in your casino profile.
• Have you made any successful withdrawals from this casino before?
• Has the casino specified if the problem with your bank will be resolved in the near future?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I haven't tried any other method yet, I have a skrill account, I can use it if necessary. I've never made a withdrawal at this casino before, this is the first time. Casino claims it's my bank refusing payments and now in the chat they said they would look into the situation but as they had already said on another occasion that they would look into it and did nothing to resolve it, I think it will be the same this time. At the moment I haven't made a withdrawal because they told me not to while they analyze the situation, as they said the other time and did nothing.

Ainda não tentei usar outro método, tenho conta na skrill, poderei usar caso necessário. Nunca fiz nenhuma retirada neste casino é a primeira vez. Casino alega ser o meu banco a recusar os pagamentos e agora no chat informaram que iam analisar a situação mas como já tinham dito numa outra vez que iam analisar e nada fizeram para resolver, penso que desta vez será igual. Neste momento não voltei a colocar um levantamento porque disseram para não o fazer enquanto analisam a situação, como ja tinham dito da outra vez e nada fizeram.

Now I'm being told that I have to create a crypto account to withdraw my money, when I have all the withdrawal methods available, such as skrill, bank transfer and the same mastercard deposit method.

Agora dizem me que para levantar o meu dinheiro sou obrigado a criar uma conta crypto, quando tenho todos os métodos de levantamentos disponíveis como skrill, transferência bancária e o mesmo método do depósito mastercard.

The casino has already paid me €500 via skrill.

O casino ja me pagou 500€ via skrill.

I'm glad to hear that you’ve received at least a part of your winnings. Have you submitted any new withdrawal requests since then? If so, could you please specify the dates and amounts of those requests?

Yes, I requested a new withdrawal via skrill today for 450€. thanks

Sim, solicitei hoje dia 17 um novo pedido de levantamento via skrill no valor de 450€. obrigado

They've paid for everything, thank you

Já pagaram tudo, obrigado

Dear josedml98,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru