Legiano Casino - El retiro del jugador se ha retrasado.

I requested a withdrawal of €500 on June 29, 2025 and I still have three withdrawals pending on July 2, 2025 and July 3, 2025. I have read the terms and conditions and it says that it takes three days for the payout and I am still waiting. I am asking you to please process it quickly. I finally want my payout. And they are writing to me that there might be a delay. I have been waiting for my payout for nine days. How long could it be delayed? I am also verified and have already received one payout. And I still have €11,000 in my account. They are not increasing my payout amount. I always have to pay out €500 every 24 hours.

I hope the matter can be resolved without further action.

Greetings Muhammad

 ich habe am 29.6.25 eine abhebung beantragt 500€ Euro und habe noch 3 offene abhebung am 2.7.2025 & 3.7.2025 ich habe mir dir AGB durch gelesen hier steht das es 3 Tage dauert mit der Auszahlung und warte immer noch ich bitte sie bitte dass schnell zu bearbeiten ich will endlich meine auszahlung haben. Und sie schreiben mir es kann sich verzögern ich warte seit 9 Tagen auf meine auszahlung wie lange kann sich das noch verzögern ich bin auch verifiziert und hab 1 auszahlung schon mal bekommen. Und habe noch 11.000€ am Konto sie erhöhen mein auszahlung Betrag nicht ich muss alle 24 Stunden immer 500 Euro auszahlen.

Ich hoffe, dass sich die Angelegenheit ohne weitere Schritte lösen lässt.

Lg Muhammad 

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

So they have to pay out my winnings. I'm now afraid that they won't transfer the money to me.

Also sie müssen mein gewinn schon auszahlen ich habe nun angst das sie mir das geld nicht überweisen

It has been 10 days since June 29, 2025 and I still have not received my payment. Can you please help me. I have no more patience and I keep getting the same messages.

We understand your concern regarding your withdrawal. Although there has been a delay, your withdrawal is still actively being processed, but my status has not changed.

Es sind jetzt 10 Tage vergangen seit 29.6.2025 hab ich mein auszahlung immer noch nicht bekommen können sie mir dabei helfen bitte ich habe kein Geduld mehr ich bekomme immer die selben Nachrichten  

Wir verstehen Ihr Anliegen bezüglich Ihrer Abhebung. Obwohl es zu einer Verzögerung gekommen ist, wird Ihre Abhebung weiterhin aktiv bearbeitet aber mein Status ändert sich nicht.

Thank you for your response. Since the 14-day waiting period has now passed, could you please confirm whether you have received your winnings in the meantime? Additionally, have you received any updates from the casino regarding the status of your payments?

No, I still haven't received anything and nothing has changed. They keep delaying my payout. It's annoying. You make a profit and they don't pay out your money.

Nein ich habe immer noch nichts erhalten und es hat sich nichts geändert sie verzögern immer wieder meine auszahlung das ist schon nervig also du machst ein gewinn und sie zahlen dein geld nicht aus.

See photo here

Hier siehe Foto

Hello ,

I finally want my payout, I really have no patience anymore!! Please help me. See photo. I keep getting the same messages and they don't give me any time limit.

Hallo ,

Ich will endlich mein auszahlung hab wirklich kein Geduld mehr !! Bitte helfen sie mir Siehe foto ich bekomme immer die selben Nachrichten und sie geben mir auch kein Frist

????

Please give feedback🙏🙏

Bitte um Rückmeldung🙏🙏

???

Why don't I get an answer anymore

Wieso bekomm ich kein antwort mehr

No, I still haven't received anything and nothing has changed. They keep delaying my payout. It's annoying. You make a profit and they don't pay out your money.

Nein ich habe immer noch nichts erhalten und es hat sich nichts geändert sie verzögern immer wieder meine auszahlung das ist schon nervig also du machst ein gewinn und sie zahlen dein geld nicht aus.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Muho66,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

I lost everything so now I don't have to worry about it anymore!!!

Ich habe alles verspielt also jetzt müssen nicht mehr daran kümmern!!!

Dear all,

Please be informed that Muho66's withdrawals were cancelled by the player itself and also played. We would like to clarify that there are currently no funds to withdraw from the player's account.

We hope this helps clarify the matter for you.

Best regards,

Legiano Casino Team.

Dear Muho66,

I’m truly sorry to hear that.

As a result, I will now proceed with closing the complaint. Please don’t hesitate to reach out to us in the future should you experience any issues with this or any other casino. We are always here to assist you.