Legiano Casino - La solicitud de retiro del jugador se retrasa y el soporte no responde.

I am a new player on this platform. I made a withdrawal request for 500 euros. My profile is verified and doesn't require any further verification, as it states. I am trying to contact them through live chat, which is supposed to be available 24/7, but it doesn't let me into the live chat at all, and no matter how many emails I sent, they never respond.

Είμαι νέος παίχτης στη πλατφόρμα αυτή . Έχω κάνει ένα αίτημα αναλήψεις 500 ευρώ . Το προφίλ μου είναι ταυτοποιημενο και δεν χρειάζεται ταυτοποίηση άλλη μου γράφει . Προσπαθώ να επικοινωνήσω μαζί τους με live chat που υποτίθεται είναι 24/7 αλλά δεν με βάζει καν στο live tsat και όσα email και αν έστειλα δεν απαντούν ποτέ

Hello swtirispetsinis123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legioano Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I didn't talk about profits. I talked about the impossibility of communicating with you.

Δεν μίλησα για τα κέρδοι . Μίλησα για την αδυναμία επικοινωνίας μαζί σας .

And also I want to know the reason why for every visa deposit today they kept a 3 euro commission while it says that there is no commission for small amounts like 30 and fifty euros! They kept 4 times a commission of 3 euros when they shouldn't

Και επίσης θέλω να μάθω το λόγο που σε κάθε κατάθεση με βίζα σήμερα μου κράτησαν 3 ευρώ προμήθεια ενώ λέει πως δεν υπάρχει προμήθεια σε μικρά ποσά όπως 30 και πενήντα ευρώ !μου κράτησαν 4 φορές προμήθεια από 3 ευρώ ενώ δεν θα έπρεπε

Hello swtirispetsinis123,

Please note that we are not the casino. Unfortunately there is nothing we can do regarding the process of the communication between the casino and the players.

If you had any kind of fees, please try to contact your payment provider as it might be on their side.

Is there anything else we could assist you with?

I have to say that I have a pending request for withdrawals of 300 euros and they do not even respond to my emails and do not let me enter the live tsat at all as if I have been blocked even though my account is authenticated

Έχω να πω πως έχω σε εκκρεμότητα αίτημα αναλήψεις 300 ευρώ και δεν μου απαντούν ούτε στα email και δεν με αφήνουν να μπω στο live tsat καθόλου σαν να με έχουν αποκλείσει ενώ είναι ταυτοποιημενος ο λογαριασμός μου

Hello swtirispetsinis123,

Can you please clarify since when exactly is your withdrawal pending? When did you begin the verification process and how long after that was it approved?

If your withdrawal is pending less than 14 days, I would simply recommend to wait longer especially if it is your first ever withdrawal request from the casino. It takes time for them to process it and even after they do, it is then up to both theirs and your payment provider when the money arrives.

I can understand it might seem frustrating that they do not respond but it does not necessary mean that the withdrawal won't be processed.

Keep us updated.

Regards,

Nick

Ok, close the issue

Εντάξει καλός κλείστε το θέμα

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.