Legiano Casino - Los retiros de los jugadores se retrasan en el casino.

Good evening,

I read the reviews on your site and wanted to trust you, I'm hopeless and I don't know what to do anymore.

I opened an account with the Legiano casino, in the rules written on their website it says that withdrawals take 3-5 working days, after having loaded the game account and won I requested the following withdrawals as rules: 03/11/2025 €500

12/03/2025 500€

03/13/2025 500€

the withdrawals are still being verified, I have sent several emails but they don't reply and I often contact the live chat where all the operators tell me the same things, for example that they have contacted the financial department (it seems like we are automatic replies from bots and not from real operators).

they are not behaving correctly, I kindly ask you for help

Thank you

Buonasera,

ho letto le recensioni del vostro sito e volevo affidarmi a voi, sono senza speranze e non so più cosa fare.

Ho aperto un account con il casinò Legiano, nel regolamento scritto sul proprio sito dice che per i prelievi ci vogliono 3-5 lavorativi, io dopo aver caricato il conto gioco e vinto ho richiesto come regolamento i seguenti prelievi : 11/03/2025 500€

12/03/2025 500€

13/03/2025 500€

i prelievi risultano ancora in fase di verifica, ho mandato diverse mail ma non mi rispondo ed contatto spesso la chat live dove tutti gli operatori mi dicono le stesse cose , per esempio che hanno sollecitato il dipartimento finanziario ( sembra che siamo risposte automatiche da bot e non da operatori veri e proprio ) .

non si stanno comportando correttamente, vi chiedo gentilmente aiuto

Grazie

Dear Dangerousvalza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have not made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning Kristina,

you understood correctly, I confirm that I have not received any successful withdrawals previously, the withdrawals are still being verified but 20 days have passed since the first request and I confirm that I have accumulated my winnings without bonuses but with my own money loaded into the account.

They don't answer my emails and from the chats they always tell me that they are late and that they have already requested a reminder from the financial department.

ps: at the beginning the operators told me that it would take 3-5 working days and now 20 have passed

Thank you

Buongiorno Kristina,

ha capito bene, confermo che non ho ricevuto prelievi con esito positivo in precedenza, i prelievi sono ancora in fase di verifica ma sono passati attualmente 20 giorni dalla richiesta del primo e confermo che ho accumulato le mie vincite senza bonus ma con soldi miei caricati sul conto.

Non mi rispondono alle mail e dalle chat mi dicono sempre che hanno ritardi e che hanno già richiesto il sollecito al dipartimento finanziario.

ps: all’inizio gli operatori mi dicevano che ci volevano 3-5 giorni lavorativi e ora ne sono passati 20

Grazie

Small update: I saw that they made the first withdrawal, I don't know if it's because you came to help me, now I'm waiting for the other two

Thank you

Piccolo aggiornamento: ho visto che hanno effettuato il primo prelievo, non so se perche’ vi siete arrivati voi per aiutarmi, adesso attendo gli altri due

Grazie

Good morning,

maybe it was just a way to make me feel at ease, as of today 03/04/2025 I have not yet received the two withdrawals requested on 12/03/2025 and 13/03/2025

Buongiorno,

forse e’ stato un solo un farmi stare tranquillo, ad oggi 03/04/2025 non ho ricevuto ancora i due prelievi richiesti il 12/03/2025 ed il 13/03/2025

Thank you for your reply, Dangerousvalza. Do I understand correctly that one withdrawal was processed successfully? Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good morning Kristina,

yes exactly one withdrawal was successfully processed after I opened the complaint, now I'm waiting for the other two but the live chat operators keep telling me that they apologize for the inconvenience, that they forwarded the reminder to the financial department, in the meantime days go by and I receive nothing.

Buongiorno Kristina,

si esatto un prelievo e’ stato elaborato con successo dopo che ho aperto il reclamo, adesso sto attendendo gli altri due ma gli operatori della chat live continuano a dirmi che si scusano per il disagio, che hanno inoltrato il sollecito al dipartimento finanziario, nel frattempo i giorni passano e non ricevo nulla.

Kristina I leave you below the last conversation between me and the casino that took place a few minutes ago:

Kristina ti lascio di seguito l’ultima conversazione di poco fa tra me ed il casinó avvenuta pochi minuti fa:

Dear All,

Please be informed that we are checking with relevant department regarding your withdrawals and would get back to you as soon as we have any news from them, please accept our apology for the inconvenience caused.

Please be assured that we are doing our best to resolve this matter as soon as possible.

Best regards,

Legiano Casino Team

Good evening,

what else do you have to check? How did you do the first one? I'm waiting for the other two. It's been almost a month. Do you think it's correct?

you always give me the same answers and in the meantime the days go by

Buonasera,

cosa dovete verificare ancora? Come avete effettuato il primo sono in attesa degli altri due, e’ quasi passato un mese vi sembra corretto?

sempre le stesse risposte mi date e nel frattempo i giorni passano

Hello everyone,

Thank you both for your replies.

Dangerousvalza, I know this is frustrating, but a lot of factors can influence the length of payment processing. Therefore, I suggest that we give the Legiano Casino Team some time to investigate and hopefully find out what is going on. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Good morning Kristina,

a withdrawal requested on 11/03 was processed and now the ones on 12/03 and 13/03 not yet?

the time he asks me to give to Legiano makes no sense, unfortunately my patience has run out, almost a month has passed since my withdrawal requests and I still have to wait?

Buongiorno Kristina,

e’ stato elaborato un prelievo richiesto in data 11/03 e adesso quelli in data 12/03 e 13/03 non ancora?

il tempo che mi chiede di dare a Legiano non ha senso, la pazienza purtroppo e’ finita, e’ quasi passato un mese dalle mie richieste di prelievo e ancora devo aspettare?

I contacted the Legiano casino chat again for the umpteenth time, this time they wrote to me that the two withdrawals will be processed by Friday, I remember that on their rules they write 1-3 working days and I have been waiting for almost a month.

Ho ricontatto la chat del casinó Legiano per l’ennesima volta, questa volta mi hanno scritto che entro venerdì i due prelievi verranno elaborati, ricordo che sul loro regolamento scrivono 1-3 giorni lavorativi ed io sono in attesa da quasi un mese.

Good evening,

I wanted to update that after almost a month they have finally processed the two requested withdrawals.

It's a shame because the Legiano platform loses credibility when they write in their rules that it takes 1-3 working days to process the withdrawal, if they respected this condition it would be a platform to recommend to everyone.

Thanks for your help

Buonasera,

volevo aggiornare che dopo quasi un mese hanno finalmente elaborato i due prelievi richiesti.

E’ un peccato perchè la piattaforma Legiano perde di credibilità nel momento che scrivono sul proprio regolamento che ci voglio 1-3 giorni lavorativi per elaborare il prelievo, se rispettassero questa condizione sarebbe una piattaforma da consigliare a tutti.

Grazie dell’aiuto

Do I understand correctly that you have received all withdrawals? Can we now consider this case resolved?

I confirm Kristina thank you very much

Confermo Kristina grazie mille

Dear Dangerousvalza,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru