Legiano Casino - Se ha retrasado el pago de las ganancias del jugador.

I've been waiting for my first withdrawal for about two weeks now and I don't have any solution. They only give me evasive answers and it's a bit tiring.

I have 3 pending withdrawals of 1500, and then 3199.

I don't have any, I accept, my account doesn't require verification and here I am still waiting...

I sincerely see myself filing a complaint against this casino and contacting my bank for solutions to this.

Llevo como 2 semanas esperando ami primer retiro y no tengo ninguna solucion , me dan solo respuestas evasivas y cansa y un poco.

Tengo 3 retiros pendientes de 1500, y luego 3199.

No tengo ninguno acepto , mi cuenta no requiere verificacion y aqui sigo esperando...

Me veo sinceramente a poner una denuncia contra este casino y ponerme en contacto con mi entidad bancaria para soluciones a esto.

Dear weakz30,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear weakz30,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing, I still don't have my money, they always give me the same answers, I'm a little fed up...

Nada sigo sin tener mi dinero, siempre me dan las mismas respuestas , estoy un poco harto...

I spoke to them again today, and by chance, they told me it could be my provider. On top of that, my withdrawal hasn't even been reviewed yet, haha. I also told them, "How could my withdrawal be from the provider if it hasn't even been reviewed?" Their response was, "Now there's a line for withdrawals, haha." So, what they told me earlier was a lie.

If I haven't received anything in two days or you haven't been able to do anything, I'll be forced to file several complaints against this casino without stopping. Enough of laughing at me.

I was really short on money, so I had to cancel some plans for it...

Hoy eh vuelto hablar con ellos , como de casualidad me dicen que puede ser mi proveedor , encima no esta ni revisado mi retiro todavia jajaja. Asi mismo le dije eso que como puede ser que mi retiro sea lo del provedor sino esta ni revisado. Su respuesta fue ahora que hay cola en retiros jajaja, osea que lo que me dijo anteriormente es mentira.

Si en dos dias no eh recibido nada o ustedes no han podido hacer nada , me vere obligado a plantar varias denuncias contra este casino sin parar, ya basta de reirse de mi.

El dinero me urgia mucho, tuve que cancelar algunos planes por ellos...

Thank you weakz30 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Please, it would be great if you could help me with this case. I keep getting the same answers. I'm anxious because I really needed that money!

I can't take it anymore...

Porfavor seria genial que pudieses ayudarme en este caso, siguen dandome las mismas respuestas. Tengo ansiedad , porque ese dinero realmente me hacia falta!!

No aguanto mas…

How's everything going?

como va todo??

Dear weakz30,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Legiano Casino representative to join this conversation.

Dear Legiano Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I've been waiting for almost a month, and I haven't received a response.

Llevo esperando casi 1 mes , y no me dan respuesta.

...

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I've been waiting for 1 month now

Llevo esperando ya 1 mes

Dear weakz30,

Thank you for the patience and sorry for the delay.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,

Legiano Team

Dear weakz30,

I hope this email find you well.

Kindly ask you to check your personal email as we sent you email about your request.

Thank you and have a great day.

Kind Regards,

Legiano Team

My email from I don't have access because I forgot the password, I already reported like 10 times that they will talk to me by And they transferred it to me... Then, you now ask for the verification part, and you reject it without any solution or reason. I've been waiting for this for over a month now, since March 4th...

Mi correo electronico de alberto@gmail.com no tengo acceso porque olvide la password, ya informe como 10 veces que me hablaran por albertoo3002@gmail.com y me lo transladen... Luego la parte de la verificacion ahora me la pedisteis me la rechazais sin solucion y ningun motivo. Mas de 1 mes llevo ya esperando esto desde el 4 de marzo...

Dear weakz30,

Could you please confirm, if I understand it correctly, that you have been able to gain access to messages from the casino?

Have you been told, which specific documents were rejected?

Good, the problem is that they seem to not read my messages well. It has been over a month since they changed the email on my account to , and some corrections about my account, the live chat agents told me that there is no problem, that I should report it and they would change it, and I've been like this for more than a month, since I made my withdrawal on March 4th and we're still here.

Then the emails they reply to me don't make any sense because they say that I sent documents through the Legino account, I sent them twice and they reject them, according to them because of course they have to match the records I marked.

But how are they going to accept me if after more than a month they haven't corrected anything and they don't read my messages? Sometimes I think they're laughing at me.

Then they don't give me any solution, nor any reason why. I asked the live chat. The only thing they tell me is that they've been rejected... nothing more. They don't even notify me that they've been rejected. I sent about 15 emails, and I have screenshots of everything if needed.

It's April 9th, and since March 4th, I think it's already fine...

Buenas es problema esque ellos parece que no leen bien mis mensajes llevo mas de un 1 mes que me cambien el correo de mi cuenta a albertoo3002@gmail.com , y unas correciones sobre mi cuenta , los agentes del chat en vivo , me dijieron que no hay ningun problema que lo informe y ellos lo cambian , asi llevo mas de 1 mes , desde que hice mi retiro el 4 de marzo y seguimos aqui.

Luego los emails que me contestan no tienen ningun sentido porque dicen que envie documentos por la cuenta de legino , los envie dos veces y me rechazan , segun ellos porque claro tiene que coincidir con los registros que marque .

Pero como me van a aceptar si despues de mas de 1 mes no me han corregido nada y no me leen mis mensajes , aveces pienso que se rien de mi.

Luego tambien no me dan ninguna solucion , ni tampoco motivo porque pregunte al chat en vivo lo unico que me dicen son rechazados... nada mas. Tampoco me avisan de que han sido rechazados , envie como 15 emails, tengo capturas de todo si hace falta.

Somos dia 9 de abril ya desde el 4 de marzo ya esta bien yo creo...



They just closed my account due to an administrative decision without justification, and my three withdrawals are still in! I've been waiting for this for over a month now, and now they're doing this to me for no reason.

Acaban de cerrarme la cuenta por decisión administrativa sin motivo , y mis 3 retiros siguen dentro!!. Llevo mas de 1 mes esperando esto ya , y ahora me hacen esto sin motivo.

Please help me against this before. I don't want to file a legal complaint, but if I don't get any solutions, I have no choice, and if I have to provide several solutions, I will. What they've done to me now leaves something to be desired. If my money were to reach the card I used to deposit it...

Ayuda por favor contra antes , no quiero denunciar legalmente pero sino obtengo soluciones no me queda otra y si tengo que poner varias las pondré , esto que me han echo ahora deja que desear si mi dinero llegara ami tarjeta con la que ingrese...

They just told me this: Kany (Legiano)

April 10, 2025, 3:06 AM EEST

Hello,

Thank you for contacting our customer service team.

We would like to inform you that, in accordance with our Terms and Conditions, any balance in your game account will be voided during the process.

If you wish to proceed, please confirm your decision and acknowledgement by responding to this email.

If you have any additional questions, please feel free to contact us via email at support@Legiano.com or live chat.

Best wishes,

Customer service

me acaban de decir esto: Kany (Legiano)

10 abr 2025, 3:06 EEST

Hola,

Gracias por ponerse en contacto con nuestro equipo de atención al cliente.

Nos gustaría informarle que, de conformidad con nuestros Términos y Condiciones, cualquier saldo en su cuenta de juego será anulado durante el proceso.

Si desea proceder, por favor confirme su decisión y reconocimiento respondiendo a este correo electrónico.

Si tiene alguna pregunta adicional, no dude en ponerse en contacto con nosotros a través del correo electrónico support@Legiano.com o el chat en vivo.

Los mejores deseos,

Servicio al Cliente

They just closed my account, supposedly saying it's duplicated. When they themselves told me there was no problem with my account, if there was a problem it would be corrected. Otherwise, my money would never have been put in there... that's called SCAM. And as you can see, I attached two screenshots of them above, and I have even more!

Me acaban de cerrar la cuenta supuestamente dicen duplicada , cuando ellos mismo me digieran que no hay problema en mi cuenta , si hay problema se corrige , sino no fuese metido mi dinero hay nunca... eso se llama ESTAFA. y como se puede observar lo adjunte arriba dos capturas de ellas , y tengo aun mas!

Dear weakz30,

Could you please clarify, if you have by any chance opened more than one account in Legiano Casino, or there is someone else living in your household, who might have a player account in this casino?

Thank you.

No, I didn't create one, but it belongs to a friend of mine. It has nothing to do with me, and I've never verified any other accounts in my past. I also let them know if there was a problem, and they said no, that if there was a problem, they would correct it. Today they told me that my withdrawals were accepted, twice. I took screenshots just in case.

I also told them to send me a receipt to the email I have access to showing that they have sent the money to my account since I cannot access my Legiano account.

It shows that they're accepting 100% of my withdrawals, even though they'll close my account. I have more screenshots if needed, confirming this again, and even videos if necessary. I have proof of the entire process and videos since I started on March 4th. I've been like this for over a month now...

no de ninguna forma cree una pero es de un amigo mio , no tiene nada que ver conmigo y aparte nunca verifique otra cuenta en mi pasado anterior. Aparte ellos mismos les avise si habia un problema y me dijeron que no que si hay algun problema me lo corregían. Hoy me han dicho que mis retiros fueron aceptados , dos veces . Hice capturas por si acaso.

de igual manera les dije que me mandaran al correo que tengo acceso un justificante de como que me han enviado el dinero ami cuenta ya que no puedo acceder ami cuenta legiano.

Hay se observa que me aceptan 100% mis retiros a pensar de cerrar mi cuenta , tengo mas capturas si hace falta donde me lo vuelven a confirmas , incluso videos si hace falta. Tengo pruebas de todo el proceso y videos desde que emepeze el 4 de marzo , llevo ya mas de 1 mes asi…



Dear weakz30,

Could you please confirm, if I understand it correctly, that you have registered and are using 1 account, and your roommate has registered and is using their own account?

Have you both successfully verified your accounts?

exact

exacto

Today they tell me that my withdrawal was completed by them satisfactorily, I asked them 1 week ago to send me a receipt to , and they don't answer me. Just today they told me my money arrived, but I haven't received anything, and my bank told me nothing arrived, and they didn't reject any money either...

Hoy me dicen que mi retiro fue completado por ellos satisfactoriamente, yo les pedi hace 1 semana que me enviase un justificante a albertoo3002@gmail.com , y no me contestan. Hoy mismo me dicen que mi dinero llego y ami no me ah llegado nada y mi banco me dijo que no llego nada y tampoco el rechazo un dinero….

Dear Legiano Casino,

Could you please clarify, when the player can expect to receive his withdrawals?

They supposedly told me that my withdrawal was completed successfully. I've been asking for the ARN to be sent to the email address I provided for several days, since they couldn't access my account email address. They told me no problem. And to this day, they still haven't sent me the proof, and I still haven't received my money... it's been several days...

Ellos supuestamente me han dicho que mi retiro se completo satisfactoriamente, llevo pidiendo que me envien el ARN , varios dias al correo que le comunique , ya que mi correo de la cuenta no podia acceder... Ellos me dijeron sin problema . Y a dia de hoy siguen sin enviarme la prueba y sigo sin recibir mi dinero... ya pasaron bastantes dias...

Dear weakz30,

Thank you for your patience.

We would like to draw your attention to the following point of the General Terms and Conditions, which you accepted when creating your account on our website:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

<....>

engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;

<....>

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;

permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

Based on the aforementioned articles, we regret to inform you that a refund is not available for your account.

We hope this helps clarify the matter for you.

Best regards,

Legiano Team

Dear Legiano Casino,

Would you be able to send me evidence of the aforementioned breaches of terms and conditions to miroslava.d@casino.guru?

Thank you.

Dear Mirka,

Please check your personal email as we provided you an evidence for this case.

Thank you.

Best Regards,

Legiano Team

But what refund? I don't want a refund of the money I've deposited; I want my profits.

You yourselves have said that my withdrawals have been completed satisfactorily, and that they should be reflected in my bank account... Why now you say one thing and then tell me another, and so on all the time?

There's something here that doesn't fit and smells very strange...

I have proof of everything.

Pero que reembolso? Yo no quiero el reembolso del dinero que yo haya ingresado , yo quiero mis GANANCIAS.

Ustedes mismos habeis dicho que se ah completo mis retiros satisfactoriamente , y que deberian verse reflejados en mi cuenta bancaria… Porque ahora tu dices unas cosa y luego me dicen ami otra y asi todo el rato?

Aqui hay algo que no me encaja y huele muy raro…

Tengo pruebas de todo.

Dear Legiano Casino team,

I am contacting you because I have not yet received the €1,500 corresponding to three withdrawals made over a month ago. After numerous follow-up attempts, I was recently informed that the withdrawals had been completed. However, these funds have not yet reached my bank account.

The day before yesterday, I was told that I would be sent the ARN codes within a few hours so I could follow up with my bank, but so far, I have not received that information.

Additionally, I want to remind you that I do not have access to the email with which I registered ( ) because I forgot my password. For this reason, I have repeatedly requested that you send me the information to my alternate email address. , which I do have access to. They previously confirmed to me that this wouldn't be a problem and that they could update the email associated with my account.

However, despite receiving some responses to the new email, when I try to continue the conversation, they again ask me to write from the original email, contradicting what they previously told me. This situation has plagued me since even before I made the withdrawals, and it remains unresolved.

I ask you, please, to send me urgently the ARN codes of the three withdrawals to and that this situation be resolved as soon as possible. I've been waiting too long for a clear and definitive solution.

I'm attaching proof, where they told me they would send me the RNA, just the day before yesterday.

Estimado equipo de Legiano Casino,

Me pongo en contacto con ustedes porque aún no he recibido los 1.500 € correspondientes a tres retiros realizados hace más de un mes. Tras numerosos intentos de seguimiento, recientemente me informaron que los retiros habían sido completados. Sin embargo, estos fondos no han llegado a mi cuenta bancaria.

El día antes de ayer se me indicó que en unas horas me enviarían los códigos ARN para poder hacer el seguimiento con mi banco, pero hasta el momento no he recibido dicha información.

Adicionalmente, quiero recordarles que no tengo acceso al correo con el que me registré (alberto@gmail.com) debido a que olvidé la contraseña. Por ese motivo, les he solicitado en varias ocasiones que me envíen la información al correo alternativo albertoo3002@gmail.com, al cual sí tengo acceso. Me confirmaron previamente que esto no sería un problema y que podrían actualizar el correo asociado a mi cuenta.

Sin embargo, a pesar de haber recibido algunas respuestas al correo nuevo, cuando intento continuar la conversación, vuelven a pedirme que escriba desde el correo original, contradiciendo lo que me dijeron anteriormente. Esta situación me ha afectado desde incluso antes de realizar los retiros, y continúa sin resolverse.

Les pido, por favor, que me envíen de manera urgente los códigos ARN de los tres retiros a albertoo3002@gmail.com y que se resuelva esta situación cuanto antes. Llevo demasiado tiempo esperando una solución clara y definitiva.

Os adjunto una prueba, donde me dicen que me mandarían el ARN, justo antesdeayer.

And Mirka, if you realize, it makes no sense what they answer me here, to what they answer me in the live chat, they manipulate their own terms and conditions, when they are the first to violate them, when they tell you that your withdrawal will arrive in 3 - 5 business days, when they know it is a lie and most of the people who are here are here because of that.

They are the first, and I already explained why I had a second account, because I don't live alone and obviously someone can make another account.

Honestly, I don't want any refund of my earnings; I just want my winnings withdrawn. I've lost a lot with this casino, and now I've been waiting for answers for over a month and a half. They're telling me one thing yesterday, another the day after, and so on. It's not a serious casino from what I see, because to me this is a SCAM. What they're doing with my case makes no sense at all. When they're the first to violate, and I repeat, they're the ones! If this continues like this, I'll try to file a joint complaint with several people I've already identified, and I'll upload this case to Twitter wherever necessary, so that people don't bet their money on this platform...

Y Mirka si te das cuenta , no tiene ningun sentido lo que me responden aqui , a lo que me responde por el chat en vivo, manipulan sus propios terminos y condiciones , cuando son los primeros que los violan , cuando te dicen que llegara su retiro en 3 - 5 dias laborales, cuando saben que es mentira y la mayoria de la gente que esta aqui es por eso.

Son los primeros , y yo ya explique porque tenia segunda cuenta , porque no vivo solo y obviamente alguien se puede hacer otra cuenta.

Sinceramente yo no quiero ningun reembolso de mis ingresos , solo quiero mis retiros de ganancias, eh perdido muchisimo con este casino , y ahora llevo mas de 1 mes y medio esperando respuestas. Para que ayer me digan una cosa, pasado otra y asi. No es un casino serio por lo que veo, porque para mi esto es una ESTAFA , lo que estan haciendo con mi caso, no tiene ningun tipo de sentido. Cuando los primero que violan y repito son ellos! Si esto se queda asi intentare poner una denuncia conjunta con varias personas que tengo ya fijadas, y subire este caso a tw a donde haga falta , para que la gente no apueste su dinero en esta plataforma...

Here I'm attaching another screenshot, and I have even more if needed. They tell me that my money (1500) will arrive without any problems. I proceed to ask because others tell me no. She tells me that her financial department has successfully verified my withdrawals, even though my account is closed, and that the withdrawal process has already been completed.

And now here Legiano tells me something completely different…

Don't you think you're trying to scam me out of paying me?

What more evidence do you want? I think this screenshot makes it pretty clear. I have even more if you want… but it makes it pretty clear.

Aqui os adjunto otra capturas y tengo aun mas si hacen falta , donde me dicen : Que mi dinero(1500) me llegara sin problema ninguno. Procedo a preguntar porque otros me dicen que no , ellla me dice que su departamento financiero a verificado con exito mis retiros, aunque mi cuenta esta cerrada y que el proceso de retiro ya esta realizado…

Y ahora por aqui me dice Legiano otra cosa absolutamente distinta…

No cree que usted intenta estafarme para no pagarme?

Que pruebas quieres mas? Yo creo que con esra captura lo dejais muy claro, tengo aun mas si quereis… pero bastante claro lo deja.

Regarding the last message I received from Legiano, I don't understand the response you gave me. Since not just one, but several of the agents working for you have reviewed my situation, they have contacted the finance department and have confirmed and corroborated numerous and repeated times that the withdrawal pending in my account before it was closed had been processed, accepted, and successfully sent. Therefore, based on these confirmations, as you can see in the screenshots I will send you below, it is quite clear that you yourselves were the ones who told me that the money belongs to me and that, for your part, it has been sent successfully. I simply had to wait until my financial institution transfers it to my account. Therefore, this was in the hands of my financial institution, not yours. Therefore, it makes no sense for you to inform me that, based on your regulations, you have decided that you cannot refund my money, since you contradict yourselves. According to your agents, this money has already been sent and now belongs to me. It's simply that the financial institution is taking a long time to process it, according to your data. Therefore, your reply is of no use to me. You have confirmed to me that this money is mine and that it will appear in my account within a few business days because you sent it, and you no longer have to do any further paperwork. You can no longer make any decisions based on this money. Therefore, as I have repeatedly requested from the finance department through your agents, I demand that you send me the receipt, or report showing the date on which this transfer was processed and the date on which the actions were carried out, since you have an obligation to keep accounts and record the transactions and procedures carried out by your management. I want this receipt to be sent to me, specifically showing the date you approved this withdrawal, the date you processed the transfer of the €1,500 withdrawal to my account with the finance department. No excuse is valid. You have my personal information, both my ID and bank details. You have confirmed that, using your personal information, you have successfully transferred the payment to my account, using the personal information I submitted. So, I want you to explain this to me, in addition to sending me the receipt I requested. I want you to provide me with screenshots or authentic documents. I want you to explain why my bank hasn't received it yet, since I've already contacted them about this supposed withdrawal, even though it was pending, meaning the €1,500 owed to me. That money is mine. You no longer have decisions on the same since you yourselves have corroborated that the money belongs to me and that it should be in my account since you have sent it so I want you to explain to me the reasons why that money is still not in my account and why you are making me go through these procedures I demand that the proof be sent and that I be sent all the procedures and the entire history of the actions that have been carried out on my case as well as all the explanations of why the payment has taken so long and why you are now contradicting yourselves and are telling me this in this email I want a complete history of the study and of the contact of your agents with the financial institution and the supposed managers with whom you have been communicating so that step by step everything that has been processed through my case can be pointed out and reflected and I want and demand that this money be sent to me along with the corresponding supporting documents to my bank account if this is not the case, I will be forced to report you to the criminal courts for fraudsters, since you are running an illegal casino.

As you well know, the crime of fraud is punishable and requires deception, that is to say, you pretend to be a supposed casino, therefore you deceive people who deposit money in order to keep our money, since if you win money in a casino, as is to be expected by any person, you have to be able to have access to that money and you are not allowing me to do so, so if this is the case, you are an illegal casino and you will have your corresponding complaint for fraudsters before the criminal courts.

Al último mensaje que me han enviado desde legiano, no comprendo la contestación que me han dado ustedes. Puesto que no solo uno sino varios de los agentes que trabajan para ustedes han revisado mi situación han contactado con el departamento de finanzas y me han confirmado y corroborado numerosas y repetidas veces Que se había tramitado aceptado y enviado exitosamente el retiro que tenía pendiente en mi cuenta antes del cierre de la misma por tanto, en base a estas confirmaciones, como va a poder ver en las capturas de pantalla que voy a enviarle a continuación, queda bastante claro que ustedes mismos han sido los que me han dicho que ese dinero me pertenece y que por vuestra parte ha sido enviado exitosamente y que simplemente yo tenía que expirar a que mi entidad financiera me lo traslada a mi cuenta por tanto que esto quedaba en manos de mi entidad financiera no de ustedes. Por tanto no tiene ningún tipo de sentido que ustedes me comuniquen, que en base a vuestra normativa han decidido que no pueden Reintegrarme mi dinero, puesto que ustedes mismos se contradicen, ya que según sus agentes ese dinero ya ha sido enviado y ya me pertenece simplemente que la entidad financiera está tardando en tramitarlo según sus datos. Por tanto no me sirve de nada su contestación ustedes me han confirmado que ese dinero es mío y que ese dinero en unos días hábiles aparecería en mi cuenta porque ustedes lo han enviado y ustedes ya no tienen que hacer ningún trámite más ustedes ya no pueden tomar ninguna decisión en base a ese dinero así que como he exigido numerosas veces al departamento de finanzas a través de sus agentes exijo, se me envíe el justificante, el recibo o el informe donde aparezca la fecha en la que se tramitó este envío y en la que se llevaron a cabo las actuaciones, puesto que ustedes tienen una obligación a llevar cuenta y a tener registrados los movimientos que se realizan y los trámites que se hacen por parte de su gestión. Quiero que se me mande este justificante en el que salga concretamente la fecha en la que ustedes aprobaron este retiro la fecha en la que ustedes tramitaron con el departamento de finanzas el envío del dinero correspondiente al retiro 1500 € a mi cuena. No me sirve ninguna excusa. Ustedes disponen de mis datos personales tanto DNI como datos bancarios ustedes me han confirmado que a través de sus datos personales han efectuado correctamente el envío del pago a mi cuenta con los datos personales que yo envié, así que quiero que me expliquen, además de enviarme el justificante que le solicito y quiero que me lo manden en capturas o en documentos que sean verídicos. Quiero que me justifiquen el porqué todavía no ha llegado mi entidad bancaria, puesto que ya me he puesto en contacto con ellos ese supuesto retiro aunque estuviera pendiente es decir los 1500 € que se me deben. Ese dinero es mío. Ustedes ya no tienen decisiones sobre el mismo puesto que ustedes mismos han corroborado que ese dinero me pertenece y que debería estar en mi cuenta puesto que ustedes lo han enviado así que quiero que me expliquen los motivos por los que todavía ese dinero no está en mi cuenta y por los que me están haciendo pasar por estos trámites exijo se mande el justificante y que se me mande todos los trámites y todo el historial de las actuaciones que se han llevado a cabo de mi caso Así como todas las explicaciones de por qué se ha demorado tanto el pago y de por qué ustedes ahora se están contradiciendo y me están diciendo esto en este correo quiero que se me mande un historial completo del estudio y del contacto de vuestros agentes con la entidad financiera y los supuestos gestores con los que ustedes se han estado comunicando para que paso por paso que ser señalado y reflejado todo lo que se ha tramitado a través de mi caso y quiero y exijo que este dinero se me mande junto con él los justificantes correspondientes a mi cuenta bancaria si no es así, me veré obligado a denunciarles Ante los tribunales de lo penal por estafadores, puesto que ustedes están teniendo un casino ilegal.

Como bien saben el delito de estafa está está penado y requiere de un engaño es decir ustedes se hacen pasar por un supuesto casino por tanto engañan a las personas que ingresan dinero a fin de quedarse con nuestro dinero, puesto que si usted gana dinero en un casino, como es de esperar por cualquier persona tiene que poder tener disponibilidad de ese dinero y ustedes no me lo están permitiendo así que si esto es así, ustedes son un casino ilegal y tendrán su correspondiente denuncia por estafadores ante los tribunales de lo penal.

On the other hand, and to conclude my email, I want to express my disappointment and your pathetic management of the situation, since you have contradicted yourselves numerous times when dealing with my case, you have never let me speak to a superior and have been referring my situation from one agent to another and now you are contradicting yourselves again and I have been trying to process a measly withdrawal of € 1,500 for two months. I want to tell you that your management is pathetic and ridiculous and that you should not manage a company and that I will personally make sure that if that money is not deposited into my account through contacts that I have who are Influencers and have a lot of impact on social level, this situation will go viral and that everyone knows the kind of scammers and bad people that you are, I will personally take care of everything so that everyone knows that your casino is useless and that I support your situation since if all this that is happening is true and if you do not deposit the money, you know that I have every right to inform all my followers and the followers of my Friends, and everyone who receives this information about what you're doing, because it's true information, and I have freedom of expression in this country. Know that I will exercise my right to freedom of expression and make sure this entire situation is known, since I have all the evidence, screenshots, and conversations I've had with each of your agents, and everyone will be involved in this situation whether I recover this money or not.

Por otra parte, y para concluir con mi correo, quiero expresar mi decepción y su patética gestión de la situación, ya que ustedes mismos se han contra decido numerosas veces al tratar mi caso nunca me han dejado hablar con un superior y han estado derivando de un agente a otro mi situación y ahora se están contradiciendo de nuevo y llevo dos meses intentando tramitar un mísero retiro de 1500 € quiero decirles que su gestión es patética y ridícula y que ustedes no deberían gestionar una empresa y que personalmente me voy a asegurar de que si ese dinero no se ingresa en mi cuenta a través de contactos que tengo que son Influencers y tienen mucha repercusión a nivel social se viral Intelligence esta situación y que todo el mundo sepa la clase de estafadores y de personas de mala calaña, que son ustedes, me voy a encargar personalmente de todo de que todo el mundo sepa que vuestro casino no sirve para nada y de que segunda vuestra situación ya que si todo esto que está pasando es cierto y si ustedes no me ingresan el dinero sepan ustedes, que tengo todo el derecho a informar a todos mis seguidores y los seguidores de mis amigos y a toda la gente a la que llegue esta información de lo que ustedes están haciendo puesto que es una información verídica y yo tengo libertad de expresión. En este país. Sepa ustedes que ejerceré mi derecho de la libertad de expresión y que me encargaré de que se sepa toda esta situación, puesto que cuento con todas las pruebas capturas de pantalla y conversaciones que he tenido con cada uno de sus agentes y que todo el mundo se habrá esta situación si recupero o si no se me ingresa este dinero.

Dear weakz30,

I am waiting for further clarification from the casino outside of this thread. I will inform you, if there are any updates.

Thank you for your patience.

Thanks Mirka, I hope you read what I wrote too.

Gracias Mirka, espero que leas lo que puse tambien.

Dear Mirka,

Please check your personal email as we provided you an evidence for this case.

Thank you.

Best Regards,

Legiano Team

Dear Legiano,

You know everything I've said against you, you know I'm right, you don't even reply to emails anymore, because you have no arguments to defend the indefensible.

You yourselves, said by several agents not only one confirmed the withdrawals of my earnings, even though my account was CLOSED (said by yourselves).

They know perfectly well that I have all kinds of evidence that proves it with day and time.

Even one of your agents confirmed it to me and 100% as she said she would give me her justification, even another agent would send me the ARN, which as expected was another lie, nothing arrived.

And all of this is completely true, because as you said, in my case, it didn't matter if it was closed; my money would be 100% withdrawn and credited to my account. Just look at the photos; if not, check your live chat logs with me.

Querido Legiano,

Ustedes saben todo lo que puse en contra de ustedes , saben que tengo razon , incluso los emails ni contestais ya, porque no tenéis argumentos para defender lo indefendible.

Ustedes mismos , dicho por varios agentes no solo uno confirmaron los retiros de mis ganancias , aunque mi cuenta estuviese CERRADA (dicho por ustedes mismos).

Saben perfectamente que tengo todo tipo de pruebas que lo demuestran con dia y hora.

Incluso una de vuestro agente me lo confirmo y al 100% como ella dijo que me daba su justificacion , incluso otra agente mas me enviaría el ARN , que como es de esperar otra mentira mas , no llego nada.

Y todo esto que le digo es totalmente cierto, porque ustedes mismo dicho por vosotros en mi caso daba igual que estuviese cerrada , que mi dinero al 100% seria retirado y abonado en mi cuenta. Solamente es ver las fotos , sino revise sus registros de chat en vivo conmigo.

Any news?

Alguna novedad?

Now they tell me that they sent me the full amount on April 9th, IT'S A LIE, nothing arrived and I notified them and they promised to send me proof of the ARN, it's been two weeks and they haven't sent me anything, always with their excuses, my head is exploding.

And out of nowhere they tell me that I was the one who requested the closure of my account...

This is truly absurd, because they don't want to give me my earnings according to the representative here in Legiano. Their agents tell me something different every day, nothing fits, and they're accusing me of fraud here, without any sense, when I have proof to prove it...

Besides, what they say doesn't make sense with what they're saying to me, it doesn't fit at all!

Ahora me dicen que el 9 de abril me enviaron el dinero completo, MENTIRA, no llego nada y les avise y me prometieron enviarme un justificante del ARN , hace dos semanas y no me envían nada , siempre con sus excusas , me explota la cabeza.

Y de la nada me dicen que fui yo el que solicite el cierre de mi cuenta...

Esto es realmente absurdo , porque no me quieren dar mis ganancias segun el representate de aqui de Legiano , sus agentes me dicen una cosa distinta cada dia, no encaja nada y me tratan de fraude por aqui sin sentido ninguno, cuando yo tengo pruebas que lo demuestran...

Aparte esque no tiene sentido sus palabras con las que me dicen, no encaja nada!

Dear weakz30,

I am still communicating with the casino outside of this thread. I will inform you, if there are any updates.

Thank you for your patience.

Okay, but seeing what they say to me, and the way they talk to me, it smells strange, anyway, just look at the evidence I have.

Vale, pero viendo lo que me dicen ellos hacia ami, y de la manera que me hablan huele raro, igualmente solo es fijarte en las pruebas que yo tengo.

Dear Mirka,

Please check your personal email as we provided you an evidence for this case.

Thank you.

Best Regards,

Legiano Team

These people don't intend to pay anything, not even the profits, they only rely on the fact that I am a fraud, and they don't have enough arguments like I do, as you can see.

Even the agents in their live chat lie about promises, the next day another and another, where all those words go into a void where they never reach their end and that is Legiano, a SCAM casino.

You can't tell me anything with all the receipts and proof I have, and you know it.

Esta gente no piensa pagar nada, ni las ganancias , solo se basa en que yo soy un fraude , y no tienen suficientes argumentos como tengo yo , como podéis observar .

Hasta mismo agentes de su chat en vivo mienten sobre promesas , al día siguiente otra y otra , donde todas esas palabras van a un vacío donde nunca llega a su fin y eso es Legiano , un casino ESTAFADOR.

No pueden decirme nada teniendo todos los comprobantes y pruebas que tengo , y ustedes lo saben.

The casino fails to adhere to the deadlines established in its Terms and Conditions. Although they claim that withdrawals are processed within a maximum of 3 to 5 business days, in practice, it can take upwards of 10 business days or even longer to release the funds. This unjustified delay is a clear violation of their own commitments and creates a serious lack of trust.

Furthermore, they have begun closing accounts without warning or clear justification, leaving users without access to their funds or legitimately earned winnings. In many cases, after closing the account, they simply refuse to pay out the winnings, citing alleged irregularities without providing evidence or allowing for any transparent appeals process.

These practices are not only deceptive, but could constitute a scam. For all these reasons, I urge other players to be extremely cautious with this casino, and I urge the relevant authorities to investigate the company's actions.

El casino no respeta los plazos establecidos en sus Términos y Condiciones. Aunque afirman que los retiros se procesan en un máximo de 3 a 5 días laborales, en la práctica pueden tardar más de 10 días hábiles o incluso más en liberar el dinero. Este retraso injustificado es una clara violación de sus propios compromisos y genera una grave falta de confianza.

Además, han comenzado a cerrar cuentas sin previo aviso ni justificación clara, dejando a los usuarios sin acceso a sus fondos ni a las ganancias legítimamente obtenidas. En muchos casos, tras cerrar la cuenta, simplemente se niegan a pagar las ganancias, alegando supuestas irregularidades sin aportar pruebas ni permitir ningún proceso de apelación transparente.

Estas prácticas no solo son engañosas, sino que podrían constituir una estafa. Por todo esto, hago un llamado a otros jugadores a tener mucho cuidado con este casino, y a las autoridades competentes a que investiguen el accionar de la empresa.

Dear weakz30,

Could you please send me the documents, you provided to the casino during verification process to miroslava.d@casino.guru for review?

Thank you.

Of course, I just sent it all to you Mirka, I sent these people verification like 5 times, one of the agents even told me that everything was correct but even then they didn't have the courage to verify me and give me my earnings.

I sent you screenshots from when I sent them to them. They themselves told me if there was any incorrect information that didn't match my registration, they would change it without any problem, which they didn't do, but they did confirm it to me on several occasions. If you need screenshots, I have them too.

I sent it to you by , because it's easier for me to send it to you, because I sent them all that from there.

I also emphasized this to you in the subject.

If you need any more information to prove what I have been told or confirmed, I would be happy to show it to you.

I really hope this gets resolved, but I see that the casino isn't doing its part and its promises are left hanging.

Por supuesto, te lo acabo de enviar todo Mirka , les envié como 5 veces la verificación a esta gente , incluso uno de los agentes me dijo que estaba todo correcto pero ni con esas tuvieron el valor de verificar me y darme mis ganancias.

Te puse capturas de cuando se los envié a ellos .Ellos mismos me dijeron si habían algunos datos mal que no coincide con mi registro , sin problema me lo cambiarían , cosa que no hicieron pero si me lo afirmaron en varias ocasiones , si necesitas capturas también las tengo.

Te lo envié por albertoo3002@gmail.com, porque me es más fácil enviártelo , porque desde hay les envié a ellos todo eso.

Igualmente te lo recalque en el asunto.

Si necesitas alguna información más de prueba que me han confirmado o dicho , encantado de enseñártelo.

Espero que se solucione esto la verdad , pero veo que el casino no pone de su parte y sus promesas en el aire se quedan.

Dear weakz30,

To be able to proceed with the investigation, I would need further clarification and other documents from your side: 

• Have you by any means changed your address since your ID has been issued? Would you be able to send me some document, that would be sufficient as a proof of address?

• You sent me a screenshot of the transactions from your Revolut account. Please download a bank statement from your Revolut account, unedited, in a PDF format, and also send it to my e-mail.

• Would you be able to specify, which devices you used to create account and play in Legiano Casino? 

Since there has been a suspicion, that arose from the casino, I would like to inform you, that in certain cases, it is possible to participate in a verification call, that would be helpful to clear things out. You mentioned, a friend of yours also has account in this casino. Would you be willing to participate in a video verification call, where both, you and your friend would talk to a casino representative, if it would be suggested? 

Thank you for your cooperation.

Thank you for your message and for continuing to investigate my case. Below, I provide the requested clarifications and documents, as well as additional information relevant to better understand my situation:

1. Have you changed your address since your ID was issued? Could you send me a document that serves as proof of address?

No, I haven't changed my address since my ID was issued. However, I'm attaching a recent proof of address (a utility bill, bank statement, or similar) to support this information.

2. Bank statement of my Revolut account in PDF format

I've also attached an official, unedited PDF statement from my Revolut account, as requested, which clearly shows the casino-related transactions.

3. Devices used to access and play at Legiano Casino

I have mainly used two devices:

A personal laptop (Windows) connected to my home Wi-Fi network.

A mobile phone (iOS), also connected to the same network or sometimes to mobile data.

Both devices are for personal use only. However, on one occasion, a friend visiting me accessed his own casino account from my Wi-Fi network, which may have led to confusion regarding the IP address.

4. Regarding suspicion of multi-accounting/fraud and the possibility of verification video call

The only instance that may have raised this suspicion is when, during a visit to my home, a friend of mine created and used his own Legiano Casino account on my home network. We were both watching a Twitch stream from streamer Nikito, who was promoting the casino, and decided to register separately.

I'd like to add that before my account was closed, I contacted the casino's support team to correct some incorrect information (such as my email address and even my registration details), and they confirmed that making those changes would be fine. However, they never made the changes and subsequently unilaterally closed my account, offering no solution and withholding my funds, despite assuring me that my money wouldn't be affected.

I have evidence of these communications with casino support and am willing to share them if necessary.

I greatly appreciate your time, understanding, and assistance throughout this process. I hope this information clarifies the situation and allows me to regain access to my funds fairly.

I look forward to your comments.

Gracias por su mensaje y por continuar con la investigación de mi caso. A continuación, le proporciono las aclaraciones y documentos solicitados, así como información adicional relevante para comprender mejor mi situación:

1. ¿Ha cambiado de domicilio desde que le emitieron su documento de identidad? ¿Podría enviarme algún documento que sirva como comprobante de domicilio?

No, no he cambiado de domicilio desde que se emitió mi documento de identidad. No obstante, adjunto a este correo un comprobante de domicilio reciente (puede ser una factura de servicios, extracto bancario, o similar) para respaldar esta información.

2. Extracto bancario de mi cuenta Revolut en formato PDF

Adjunto también un extracto oficial, sin editar, de mi cuenta Revolut en formato PDF, como se me ha solicitado, donde se pueden ver claramente las transacciones relacionadas con el casino.

3. Dispositivos utilizados para acceder y jugar en Legiano Casino

He utilizado principalmente dos dispositivos:

Un ordenador portátil personal (Windows) conectado a mi red Wi-Fi doméstica.

Un teléfono móvil (IOS), también conectado a la misma red o en ocasiones a datos móviles.

Ambos dispositivos son de uso exclusivo y personal. Sin embargo, en una ocasión puntual, un amigo que me estaba visitando accedió a su propia cuenta del casino desde mi red Wi-Fi, lo que puede haber generado confusión en cuanto a la IP.

4. Sobre la sospecha de multicuenta / fraude y la posibilidad de videollamada de verificación

El único caso que puede haber generado esta sospecha es que, durante una visita a mi casa, un amigo mío creó y usó su propia cuenta de Legiano Casino desde mi red doméstica. Ambos estábamos viendo un directo en Twitch del streamer Nikito, quien promocionaba el casino, y decidimos registrarnos por separado.

Quisiera añadir que antes del cierre de mi cuenta, contacté al soporte del casino para corregir algunos datos erróneos (como el correo electrónico, incluso datos del registro), y me confirmaron que no habría problema en realizar esos cambios. Sin embargo, nunca realizaron las modificaciones y, posteriormente, cerraron mi cuenta de forma unilateral, sin darme una solución y reteniendo mis fondos, a pesar de que me aseguraron que mi dinero no se vería afectado.

Tengo pruebas de estas comunicaciones con el soporte del casino y estoy dispuesto a compartirlas si es necesario.

Agradezco mucho su tiempo, comprensión y asistencia en este proceso. Espero que con esta información se pueda esclarecer la situación y recuperar el acceso a mis fondos de manera justa.

Quedo a la espera de sus comentarios.

Dear weakz30, thank you for your email.

Could you please clarify, if there has been an instance, when you and your friend used the same device to access your player accounts?

Could you please also forward me the mentioned communication between you and the casino regarding your change of contact details?

You have also not answered my question, if you would be willing to participate in a verification call with your friend and a casino representative, if it would be required and needed for proving the authenticities of your accounts.

Thank you for your answers.

If your question is whether, for example, we ever use the computer to log into different accounts, then yes, of course, to see it together, for example, but as I say, we have often done it with other casinos or friends to get together to play roulette or something, and this has never happened to me with any casino, only here...

If I have screenshots where they tell me there is no problem, that if I have any incorrect information or something like that when I register and such, they are in charge of correcting it... and they never kept that promise, just like their lies that my money was delivered on April 9 and that they would send me the ARN (another lie and so on).

I wouldn't mind making a call so they can see that it's really me, although it's pretty clear that the cardholder and name on the card is me with everything I've already sent.

I'll send you proof to the same email address where they told me all that too...

Si tu pregunta es que si por ejemplo usemos el ordenador alguna vez para meternos en distintas cuentas pues si claro , para verlo los dos juntos por ejemplo , pero como le digo muchas veces lo hemos echo con otros casinos o amigos de estar juntos para jugar ala ruleta o algo y nunca me ah pasado esto con ningun casino nunca , solo aqui...

Si tengo capturas donde ellos me dicen que no hay problema , que si tengo algun dato erroneo o por el estilo cuando me registre y tal , ellos se encargan de corregirlo... y esa promesa nunca la cumplieron , igual que sus mentrias de que mi dinero fue entregado el 9 de abril y que me enviarian el ARN( otra mentira mas y asi sucesivamente).

Si no me importaria realizar una llamada para que ellos vean que soy yo realmente , aunque queda bastante claro que el titular de la tarjeta y nombre de la tarjeta soy yo con todo lo que e mandado ya.

Te envio pruebas al mismo email de donde ellos me dicen todo eso tambien...

In fact, I attached it at the beginning of the complaint where they confirmed that changing the data is possible. I will send it to you again via Gmail.

De echo la adjunte al principio de la queja donde ellos me confirman que si es posible el cambio de datos, igualmente te lo vuelvo enviar por gmail

Besides, it's their own fault that they told me that they would fix any incorrect data I had, and that I only sent an email. If they had told me that this couldn't be changed, which they haven't told me yet, I would never have received any money there...

Aparte ellos mismos tienen la culpa de decirme ami que me confirman que los datos erróneos que tenga me los arreglan ellos , que solo envié un email , si ellos me llegan a decir que eso no se puede cambiar , cosa que tampoco me han dicho hasta el momento , yo nunca fuese ingresado dinero hay...

I have already sent various pieces of evidence to your email, Mirka, including more than one that is repeated so that you can verify it properly. I have explained each of the screenshots I provided in the last two emails I sent you, and I have attached the screenshots where they reveal themselves.

Ya mande diversas pruebas de ellos a tu correo Mirka , incluso mas de 1 que se repite para que puedas verificar bien , te explique cada una de las capturas que te puse en los dos últimos correos que te mande y adjunten esas capturas donde ellos mismos se delatan.

Dear weakz30,

Could you please confirm, if I understand it correctly, that both you and your friend accessed Legiano Casino from the same device?

Thank you.

Yes of course.

I don't understand why the casino tells me that, when I didn't have another account or a verified one, even as I told you before, it has never happened to us with other casinos, ever.

But look how they don't say anything about the captures and the lies they told me.

Just looking at the screenshots I sent you leaves a lot to be desired... They give themselves away!

Si, claro.

Esque no entiendo porque me dice eso el casino ami , cuando yo no tenia otra cuenta ni verificada, incluso como te repetí antes , con otros casinos no nos a pasado nunca pero nunca.

Pero mira como no dicen nada de las capturas y las mentiras que me soltaron.

Solo con ver las capturas que te mande dejan mucho que desear... Ellos mismos se delatan!

To give you an example, it's like if a friend of yours lets you use their phone so you can log into your Instagram account to see something, for example, just so you understand.

But just like what they told me before, it doesn't make any sense at all.

The casino has been open for over two months and I see they're not going to do anything about it. This casino is incredible.

I hope to reach an agreement with them and get my money back as it should be, but given the lies and promises they've told me for two months, I have high doubts... But hey, there's still some hope...

Por ponerte un ejemplo es como si un amigo tuyo te deja su movil para que te metas en tu cuenta de instagram para ver algo por ejemplo, para que me entiendas.

Pero que igualmente que viendo lo que me han dicho ellos anteriormente no tiene sentido nada.

Mas de 2 meses ya que lleva el casino y veo que no van hacer nada al respecto, es increíble este casino.

Ojala llegar a un acuerdo con ellos y recuperar mi dinero como debe de ser , pero esque viendo las mentiras que me han dicho durante 2 meses y promesas , dudo mucho... Pero bueno queda algo de esperanza...

Thank you for your reply.

I apologize, but we are not able to proceed with this complaint. The use of multiple accounts on the same device suggests the utilization of multiple accounts by a single individual and it would be impossible to prove that it's not just one person playing in both accounts.

Please note that it is very important not to share your device with others when accessing online casino accounts, as this can lead to complications and serious violations of casino terms. If you disagree with us, you can always contact the licensing authority, but I don't think their opinion will be different.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.