Leon Casino - La cuenta del jugador ha sido cerrada.

I have played at Leoncasino. I only used my own money transferred from my own bank account. I have won over 150.00kr on Betting and have over 100.000kr left in the account that I have tried to withdraw. Now the site has locked my account and refers to customer support but you can only chat with the site if you are logged in and I can demonstrably not log in. I have emailed them without getting a response. I have played on the site for about 1 week in total and during this week they have repeatedly informed me that my withdrawals are delayed due to technical problems on the website. And now they have locked my account when I had 5000 euros in pending withdrawals and 6000-7000 euros left in the betting account.

Jag har spelat på Leoncasino. Jag var enbart använt mina egna pengar som överförts från mitt egna bankkonto. Jag har vunnit över 150.00kr på Betting och har över 100.000kr kvar på kontot som jag försökt få ut. Nu har sidan låst mitt konto och hänvisar till customer support men det går bara att chatta med sidan om du är inloggade och jag kan bevisligen inte logga in. Jag har mailat dem utan att få svar. Jag har spelat på sidan i ungefär 1 vecka totalt och under denna vecka har dem återkommande meddelat mig att mina uttag fördröjer pga tekniska strul på hemsidan. Och nu så har de alltså låst mitt konto när jag hade 5000 euro i väntande uttag samt 6000-7000 euro kvar på bettingkontot.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings (e.g., slots, live casino games, or sports betting)?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• When was the last time you contacted the casino’s customer support via email to ask about the reason your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika