LeoVegas Casino - Jugador pide reembolso por pérdidas por ser menor de edad.

Hello! So, last year, as a minor, I was able to play at the online casino Leovegas and lost money there. I am now an adult so I sent a message asking if I could get a refund for the money I had lost as a minor. I sent all the documents, from my ID card to my bank details and even my home address. The documents were accepted but I am not getting a refund because I have won more than I have deposited. The biggest win came when I was 18 so I feel that this is not the right decision for the matter because doesn't the online casino have the right to return a minor's money if they have let them play there and create an account.

moikka! Olen siis ala-ikäisenä viime vuoden puolella päässyt pelaamaan nettikasinoa Leovegasille ja hävinnyt rahaa sinne. Olen nyt täysi-ikäinen joten laitoin viestiä että saisinko palautuksen rahoista jotka olin hävinnyt ala-ikäisenä. Laitoin kaikki dokumentit Henkilökortista pankkitietoihin asti vielä kotiosoitteen. Dokumentit hyväksyttiin mutta palautusta en saa koska minulla on voittoja tullut enemmän kuin olen deponnu. Isoin voitto oli tullut kun olin täyttänyt 18 vuotta joten koen että tämä ei ole oikea päätös asialle koska eikö nettikasinolla ole oikeus palauttaa ala-ikäisen rahat jos ovat päästäneet sen sinne pelaamaan ja tekemään tilin.

Dear Tomppaz0,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LeoVegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made successful withdrawals from the casino?
• Could you please share your communication with the casino where they justified not refunding you?
• Send this information to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi! I sent you the answers to those questions by email. Ask more if you need more.

Best regards, Tom

Moi! Lähetin sähköpostiin vielä vastaukset noihin kysymyksiin. Kysy lisää jos tarvetta.

Terveisin Tomi

Thanks for your message.

Without further evidence, the fact that you were able to withdraw more than you deposited despite playing as a minor makes it hard for us to argue for the casino to refund you.

Please let me know if there is any evidence of the timeline of events or communication between you and the casino that you would like to share with me that would support your case.

I'll await your reply.

Dear Tomppaz0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru