Lex Casino - El jugador experimenta retrasos en los retiros y problemas de acceso a su cuenta.

Lex casino had near instant withdrawals when I first signed up. I was fully verified.

I then hit VIP status where they promise under 10 minute cashouts. However I went to withdraw $200 and it sat in my account for days pending. I spoke to 3 chat agents, all giving me different excuses. Technical issues, validation etc. they all confirmed I was fully verified and just to wait.

After 3 days I cancelled the withdrawal and played and won $400. I cashed out. Again it sat there pending. I emailed Lex. Spoke to 4 more agents. More excuses. I escalated an email complaint to them and have not heard a reply to one email.

Today I login, still pending, I go to pull up chat and I am blocked!

Illegal!

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Dear Saramidd,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Yes I am fully verified

No I did not play on a bonus or anything that needed to be wagered. I just deposit via Interac.

withdrawal requested on May 19

yes I have made successful withdrawals before.

Thank you very much for your reply, Saramidd.

Could you let us know when you made your last successful withdrawal and how long it took to be processed?

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Saramidd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru