Librabet Casino - Los fondos del jugador se han retrasado tras el cierre de la cuenta.

Hello,

My account was closed due to an administrative decision, and I was informed that the remaining balance would be paid out through a manual withdrawal.

The account was closed on May 18, and since then I have been waiting for the payment of my remaining balance. Despite multiple contacts with customer support, I have not received any clear timeframe or explanation. I am repeatedly told only to wait longer.

More than enough time has passed, and I believe the casino has had sufficient time to process this withdrawal. I have fully cooperated and provided any information requested from me, yet my funds remain unpaid.

I am therefore asking for Casino Guru's assistance in resolving this matter and helping me obtain the remaining balance that is rightfully owed to me.

Thank you for your time and assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Librabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I registered and i was a vip player for a long time and they locked it in may 16.

2. I was not able to login (got no email about it) when i asked the live chat they said my account is locked by administrative decision

3. Everything if i remember correctly

4. Some of my balance is from bonus

Plus some information, yesterday librabet claimed after almost a month im able to login and withdraw but no, im not, i dont know why they claimed this, so its been 1 month and nothing happened, i sent them everything what they need for the manual payment

Thanks for your reply

Have you saved your interaction with live chat informing you about the reason for account closure? Would you be able to share the information with me?

Could you please be more specific about your game activity? Which games led to your most significant win?

Have you passed account verification in the casino in the past? Which documents were you asked to provide?

What bonus have you activated on your account before the incident?

My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear Vivienpodruzsik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru