Linebet Casino - El saldo de la cuenta del jugador ha sido confiscado.

I request a full refund of my remaining balance and a proper explanation.

Where did my balance go?

I contacted support multiple times, but they keep repeating the same irrelevant response about my game activity and do not answer my main question:

However, my account balance was suddenly reduced to zero without any explanation.

My bets were not canceled, and I did not violate any rules, use VPN, or create multiple accounts.

I had a balance of 68,333 BDT in my Linebet account. Some of this balance was used for bets.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Linebet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were in contact with the casino support?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response and for looking into my case.

1. I played different casino games including slots and table games (such as Solitaire/infinite type games). Some games I won, and some I lost.

2. No, I did not use any bonus to generate my balance. The balance was from my own deposited money.

3. I last contacted the casino support multiple times, most recently a few days ago. However, they keep repeating the same response and do not provide a clear explanation.

4. Yes, I will share my conversation with the support team. I am attaching screenshots showing:

- My deposit (68,333 BDT)

- My account balance reduced to zero

- Support responses where they say bets are canceled but do not return the funds

The main issue is:

The casino claims that my bets were canceled, but the funds from those bets were not returned to my account. At the same time, they say the balance was lost in games, which is contradictory.

I kindly request your assistance in resolving this issue and helping me recover my remaining balance.

Thank you for your support.

Best regards,

1. MD Apel

Hello applehasan008,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience. I went over the information you shared with me here and via email.

Do you have access to your game history, or do you have the option to request it from support? Please share any records regarding your game activity from the time of the incident for me to review.

Send the information to my email at tomas@casino.guru

Hello Tomas,

Thank you for your response.

Yes, I still have access to my Linebet account and I can log in. However, due to account restrictions, I am unable to access my full game history.

I can only see my deposit and withdrawal history, but I cannot view detailed records of my game activity or bets.

This makes it impossible for me to verify the casino’s claim that my balance was lost in games.

I am attaching the available transaction history (deposit records) and screenshots showing my current balance.

I kindly ask for your assistance, as the casino claims losses but does not provide access to the full game history or a clear explanation.

Thanks for your patience.

We recommend you contact the casino and request the relevant records of your gaming activity. Without evidence the balance was confiscated, there is little we can accomplish. We are unable to confront the casino soloely based on the fact your account was restricted.

Looking forward to your reply.

Dear applehasan008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas,

Thank you for your response.

I understand that evidence is required. However, I currently do not have access to my full game history because my account is restricted.

I will now contact the casino and formally request my complete gaming activity records (game history, bet history, and transaction details) for the relevant period.

Once I receive this information from the casino, I will immediately share it with you.

Thank you for extending the time and for your support

Hello Tomas,

Thank you for your patience.

I contacted the casino and requested my full game history and records. However, they refused to provide any additional information and told me to check it myself.

The problem is that due to account restrictions, I am unable to access my full game history. I can only see limited information, which is not enough to verify their claims.

I am attaching their latest response as evidence that they are refusing to provide my full gaming records.

Under these conditions, I am unable to obtain the required evidence from the casino.

I kindly request your assistance, as the casino is not cooperating and is not providing the necessary transparency

Hello Tomas,

Thank you for your patience.

I contacted the casino and requested my full game history and records. However, they refused to provide any additional information and told me to check it myself.

The problem is that due to account restrictions, I am unable to access my full game history. I can only see limited information, which is not enough to verify their claims.

I am attaching their latest response as evidence that they are refusing to provide my full gaming records.

Under these conditions, I am unable to obtain the required evidence from the casino.

I kindly request your assistance, as the casino is not cooperating and is not providing the necessary transparency.

Thanks for your patience. I went over the information already provided once again.

Do I understand correctly that you placed bets on sports betting that the casino rejected?

Do I understand correctly that you deposited using a payment method that doesn't belong to you?

Looking forward to your reply.

Dear applehasan008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.