Locowin Casino - El retiro del jugador fue confiscado.

Hello

I won on June 24th, 2023 at Casino Locowin, on that day in the evening I made a payout of €550. And on 06/25/23 the payment was canceled because I allegedly violated the staff.

How can it be that I violate the controls even though it was my real money? I've been playing there for 2 years and I've never had a payout. And now I want to make a small payment and then something like this happens. I ask for feedback and hope you can clarify the case. I was chatting with people and they said the random number generator chooses who to play with and now it was me. In retrospect, I only heard bad things about Loco unfortunately. And if I violated why didn't they take my money straight away, that's not correct.

Best regards

JN

Hallo

ich habe am 24.06.23 gewonnen bei dem Casino Locowin, an dem Tag habe ich abends eine Auszahlung in Höhe von 550€ getätigt. Und am 25.06.23 wurde die Zahlung abgebrochen, weil ich angeblich gegen die Bedienungen verstoßen habe.

Wie kann es sein das ich gegen die Bedienungen verstoße obwohl es mein echtgeld war? Ich spiele seit 2 Jahren dort und habe noch nie eine Auszahlung gehabt. Und nun habe ich eine kleine Auszahlung vornehmen wollen und dann kommt So etwas . Ich bitte um Rückmeldung und hoffe sie können den Fall klären. Ich habe mit den Leuten gechattet und es wurde gesagt der Zufall Generator wählt aus mit wem er spielt und nun war ich es. Ich habe im Nachhinein nur schlechtes gehört über Loco leider. Und wenn ich verstoßen habe warum haben die nicht sofort mein Geld abgezogen, das ist nicht korrekt.

Viele Grüße

J. N.

Dear Jezzyundrafet,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our failed attempts to negotiate.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Hello

the casino itself deleted the payout. Because I allegedly broke the rules. Although the game I wasn't allowed to play didn't make a profit. Why didn't they just stop the game then?

They just don't want to pay out that should be checked, I never get my cashback from them either.

Best regards

jessica

Hallo

das Casino selber hat die Auszahlung gelöscht. Weil ich ja angeblich gegen die Bestimmungen verstoßen habe. Obwohl das Spiel was ich nicht spielen durfte kein Gewinn gemacht hat. Warum haben die dann nicht direkt das Spiel gestoppt?

Die wollen einfach nicht auszahlen das soll überprüft werden, ich bekomme auch nie mein Cashback von denen.

viele Grüße

jessica

Dear Jezzyundrafet,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.