Locowin Casino - El retiro del jugador se retrasa y el soporte no responde.

Yesterday, I withdrew 2000 euros from this casino and needed to verify my account. I completed the verification, but then they blocked me from the support chat and are not responding to my emails. I don’t know what to do.

Mira ayer saqué en este casino 2000 euros y me tenía que verificar me Verifiqué y luego me bloquearo en chat de soporte y no me contesta los correos y no sé qué hacer

Dear Carlos_2121,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Locowin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino and when exactly was your account blocked? 
• Could you please share a screenshot of the error you see when attempting to log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

Thank you very much in advance for your reply.

Best regards,

Tomas

I played Crazy Time and made a deposit of 70 euros and it told me 2416 euros, of which I took 2000 in two deposits of 1000

Jugue a la Crazy time hice un depósito de 70 euros y me digo 2416 euros que de ese dinero saqué 2000 en dos depósito de 1000

And I didn't do it with any bonus, it was with my own money.

Y no lo hice con ningún bono fue con dinero propio

They haven't blocked me from accessing it, they just won't let me talk to the support chat or answer my emails.

No me a bloqueado en acesso solo que no me deja hablar con el chat de soporte ni me contesta los correos

They ask me for the kYC and I send it to them and nothing

me piden el kYC y se lo enviando y nada

That's what he told me, the last thing he told me

eso es lo que me a dicho lo último que me a dicho

Hi, I've already been verified but I'm not being answered in chat or email. I go into chat and this is what I get.

Yes, but they don't answer me

Hola buenas ya me a verificado pero no me contesta a chat y a los correos me meto a chat y me sale esto

ya pero no me contestan

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Are your newly requested withdrawals still pending in your account? Since when?

They are waiting for January 29th and now they ask me to verify the card, that's the only thing

Están pendiente de el 29 de enero y ahora me piden verificar la tajerta es lo unico

Thanks for the update,

Online casinos can ask for supplementary documents required for verification. I would recommend you cooperate with the casino regarding the verification of your account. Please let me know about any further developments.

If I already have it verified and sent it to me in 48 hours, I'm supposed to receive the withdrawal. Look, I'll show you the photo.

Si ya la tengo verificada y me enviado en 48 horas se supone que me llegan el retiro mira le muestro foto

Thanks for your reply.

Have you since received your payout from the casino?

Please let me know.

Yes, I have already received it.

Si ya lo e recibido

Dear Carlos_2121,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru