Lolly Bet Casino - El jugador afirma que el pago se ha retrasado.

Good afternoon,

I'm contacting you because I've noticed something suspicious today, especially with the comments I've read here.

I have a profit of €2,100 plus a "supposedly completed" withdrawal of €400 that has not reached my account.

On Friday, I made a €179 withdrawal via Ethereum, perfectly, instantly, and the management and account were perfect.

The WhatsApp conversations were friendly and efficient, and everything was perfect. However, yesterday, it wouldn't let me withdraw via Ethereum. It told me I couldn't do it until the next day due to restrictions. I tried again today, and it still wouldn't let me. I also received help via WhatsApp and email, saying it was being processed and my withdrawal from yesterday had been completed (but it hasn't arrived yet, which is possible with the banks. We'll see tomorrow, with a 48-hour transfer period).

I'm leaving all the screenshots here for your evaluation. Thanks in advance.

Buenas tardes,

Me pongo en contacto con ustedes porque desde hoy noto algo sospechoso y más con los comentarios aquí leídos.

Tengo una ganancia de 2100€ más un retiro "supuestamente completado" de 400€ que no ha llegado a mi cuenta.

El viernes realicé un retiro de 179€ a través de Etherum perfectamente, instantáneo y perfecto la gestión y en la cuenta.

Las conversaciones por WhatsApp eran amables y gestionaban y todo perfecto, pero ayer no me dejó retirar a través de Etherum me decía que no podía por las restricciones hasta al día siguiente, hoy lo he intentado y tampoco me ha dejado. También me han atendido por WhatsApp y correo y que se estaba tramitando y mi retiro de ayer se había completado ( pero no ha llegado, posible por los bancos veremos mañana con 48h de transferencia)

Le dejo aquí todos los pantallazos para que ustedes valoren. Gracias de antemano.

Dear Juan2287,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Attached WhatsApp conversation and emails

Adjunto conversación de WhatsApp y correos

Good morning,

I'd like to give you an update on the process. First, I received the money they said was paid. Thank you for that.

Regarding the withdrawal that started the complaint, it has still not been updated and I have another one pending. Besides, my account now amounts to €2,700 and two withdrawals are waiting to be processed. As I indicated yesterday, they sent me an email that it was going to be processed, but they haven't done anything. Part of it is on WhatsApp, which is the same as saying they will review it, but they haven't done anything either.

Buenos días,

Me gustaría daros una actualización del proceso, primeramente recibí el dinero que decían que estaba realizado. Dar las gracias por ello

En cuanto al retiro por el que comenzó la queja sigue sin actualizarse y tengo otro más pendiente, a parte mi cuenta ahora asciende a 2700€ y dos retiros esperando ser procesados,como indique ayer me mandaron un email que iba a ser tramitado pero no han realizado nada y a parte en el WhatsApp lo mismo que lo revisarán pero tampoco.

At the same time, I would like to express the ignorance received from customer service, which I have a read confirmation but they do not reply to me, as well as the email sent.

I apologize in advance, but I am "concerned" about the situation and the lack of communication from them.

And I update my account status since I will not play anymore until the withdrawals are confirmed, that is, I will request one more withdrawal each day and they will appear in the transaction history.

Thanks again

A su vez me gustaría mostrar la ignorancia recibida por atención al cliente, la cual tengo confirmación de lectura pero no me contestan, así como al correo enviado .

Disculpándome de antemano pero me "preocupa" la situación y la NO comunicación por parte de ellos.

Y actualizo mi situación de la cuenta dado que no voy a jugar más hasta que se confirmen los retiros, eso si solicitaré cada día un retiro más y saldrán en el historial de transacciones

Gracias nuevamente

I'm still updating. As of today, I just received an email late yesterday saying they're quickly processing your withdrawals, but the reality is that nothing has been processed. Customer service on WhatsApp keeps saying read but doesn't reply. The withdrawal status is already up to €1,200. I'll submit another request tomorrow, which will be €1,600.

Thanks in advance

Sigo actualizando, a día de hoy simplemente recibí ayer a última hora un correo de están procesando rápidamente sus retiros, pero la realidad es que no se ha procesado nada. La atención del cliente en Whatsapp me deja en leído pero no contesta a nada y la situación de retiros ya asciende a 1200€ y mañana volveré hacer otra solicitud por lo que serán 1600€.

Gracias de antemano

And now they send me this, I hope you can do something please

Y ahora me mandan esto, Ojalá podáis hacer algo por favor

I've decided to lose everything with them, I don't want to know anything at all, but I'm going to make sure everyone knows about my experience and that they robbed and scammed me apart from the 91.34 USD withdrawals.

This happens when they give 14 days of margin, it is clearly a scam and they should close this site now!!!

He decidido perder todo con ellos, no quiero saber absolutamente nada, pero me voy a encargar que todo el mundo sepa mi experiencia y que me han robado y estafado aparte de los retiros 91'34usdt.

Esto pasa cuando dan 14 días de margen, es claramente una estafa y deben cerrar este sitio ya!!!

After posting reviews and complaints on all the lollybet advertising sites and saying I was going to lose my money betting with them because of the anxiety it was causing me, they make me a withdrawal request without funds, coincidentally, they delete me from Instagram so my comments don't appear, but they are SCAMMERS and they make you make a transfer saying they will release your money and then they disappear. NEVER play here!!

Después de poner reseñas y quejas en todos los sitios de publicidad de lollybet y de decir perder mi dinero aposta con ellos por la ansiedad que me estaba produciendo me hacen una solicitud de retirada sin fondos, casualidad, me borran de Instagram para que no salgan mis comentarios, pero son ESTAFADORES y te hacen hacer transferencia diciendo que liberan tu dinero y luego desaparecen NUNCA juguéis aquí!!

Dear Juan2287,

Thank you very much for providing the information.

I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account — if the balance is lost through gameplay, we may no longer be able to assist you.

To better understand your current situation, could you please confirm the following details?

1. Do you currently have access to your casino account?
2. Do you have any pending withdrawals at the moment? If so, could you please let me know the total amount and, if possible, attach a screenshot of your account balance?
3. How did you come into contact with the support agent you mentioned? Was it through an official channel (for example, the casino’s live chat or verified email address)?
4. Have you made any deposits since submitting this complaint, or any verification-related deposits? If so, please specify the amount.

Lastly, I kindly ask you to continue all communication regarding this matter only through this complaint thread. Should you wish to share any screenshots or additional documents, you may also send them directly to me via email at attila.g@casino.guru.

Thank you once again for your patience and cooperation.

Best regards,

Attila G.

Dear Juan2287,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Look in a complaint they themselves said the complaint was permanently closed

Miren en una queja ellos mismos dijeron la queja fue cerrada permanente

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thanks to you, although I doubt it will help, but they knew about my addiction in May and in September they allowed me to open even though they said it would be permanent.

In addition to scamming me and delaying my withdrawals, they've also blocked me and won't answer my email or cooperate.

All the best

Gracias a ustedes, aunque dudo que sirva de algo pero ellos sabían de mí adicción en mayo y en septiembre permitieron mi apertura a pesar de que dijeron permanente.

A parte de estafarme, de retrasar mis retiros también me han bloqueado y no contestan a mi correo ni quieren colaborar.

Un saludo

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you,

I'm open to reaching an agreement and stopping all of this through legal means. They clearly opened my account despite saying it was permanently closed, and that's not even considering the scam, the withdrawals being frozen overnight, and the very suspicious practices.

Gracias,

Yo estoy abierto a llegar un acuerdo y paralizar todo esto, por la vía judicial, claramente ellos me abrieron la cuenta a pesar de decir que estaba cerrada permanente, y ya quitando la estafa, los retiros paralizados de un día para otro y las prácticas muy sospechosas.

You're not going to answer, I'm clear about that.

No vans contestar lo tengo claro

And I'm not wrong, they're not going to answer because they know they've committed a crime and they don't want to give anything back.

Y no me equivoco, no van a contestar porque saben que han hecho un delito y no quieren devolver nada.

You see, they're not going to do anything, I already knew it, they're scammers and thieves.

Ves no van hacer nada, ya lo sabía son unos estafadores y ladrones

And indeed they did not answer.

Y efectivamente no contestaron

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They couldn't care less, they're not going to answer, and I've had my email and WhatsApp hacked. Too much of a coincidence, isn't it?

I'm just asking that nobody gamble there; it's in the hands of the police because they refused to cooperate.

Les da exactamente igual, no van a contestar y he sufrido hackeos del correo y del WhatsApp demasiada coincidencia no?

Solo pido que nadie juegue allí, está en manos de la policía por no querer colaborar

Now, if they want to answer here, they're playing with people all the time.

Ahora aquí si quieren contestar, están jugando cona gente todo el rato

They replied again on the Truppilot forum after I sent them an email saying they were concerned, but they haven't responded to any emails in 3 weeks; they just want to deceive me.

Volvieron a contestar en el foro de trupspilot que les mandé un correo que se preocupan pero no han contestado a ningún correo desde hace 3 semanas, solo quieren engañar

I don't know why you don't shut this casino down; it's the biggest scam there is.

No se porque no cerráis este casino es la mayor estafa que existe

And of course I never answer

Y por supuesto nunca contesto

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear Juan2287,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef