Lolly Bet Casino - La cuenta del jugador ha sido cerrada sin motivo.

I have no words for this shameless bunch of fraudsters

They closed my account without reason, accusing me of providing false dateduring registration and then changing my details. I've never heard anything more absurd since I've been playing online casinos for 15 years, with hundreds of companies. Never has anyone written to me something so idiotic.

Of course, the information I provided during registration is real, as are the documents I sent. The only reason they closed my account and stole my funds is that Lolly-Bet is a brazen band of thieves. Unfortunately, based on paid reviews on Trustpilot, they give the impression of a mediocre casino. In reality, this band of thieves is not a scam.

I see that they no longer respond to complaints about casino.guru, and their reputation is decreasing, please casino.guru lower their rating this casino as much as possible, because it is an obvious scam.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with your account at the casino.

To better understand your situation and assist you effectively, could you please provide answers to the following questions?

• Do I understand correctly that you have never requested a change to your personal information?
• What specific details were you accused of providing incorrectly during registration?
• Could you share the type of documents you provided to verify your identity?

Your cooperation in providing these details will help us investigate and work towards a resolution. We are committed to understanding your case thoroughly so we can assist you effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Of course, the details are correct. As far as I remember, no personal information was provided during registration, only an email address. Registration took place over a year ago, so I don't remember exactly what information was required, but I think it was just an email address and password. It's impossible for me to have provided false information. The only thing that could have been incorrect was the address, but that's because I have two addresses in the same country, and I may have provided a different address during registration and sent documents with a different address. But I don't think any casino would close an account for such a trivial reason.

Lolly-Bet did not respond to my email asking which data they believed was false, and the live chat does not work and only the bot replies.

I have two addresses and verification documents I could send to the casino for verification purposes. I don't have access to my account right now, so I can't check which address is registered on my account or whether the document I sent refers to that address.

but I don't think this is a reason to close the account and confiscate the funds.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I only received one email from them, I never received any replies from them again.

Hello tyraxx,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I apologize for the late reply. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear tyraxx,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lolly Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear Lolly Bet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear tyraxx,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the safety index caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority via the license seal from the casino page (https://verification.anjouangaming.org/validate?domain=lolly-bet.com&seal_id=e0de22a71bb2d4cc4c59666ec692d67fc1f3203fc9079a87fcac61215e0b8c819519350205aefdeece5c49ac5575d03f&stamp=11e2d974e3280cb1ea8fa320ffb378cb) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru