Lucky Owl Club Casino - El retiro del jugador se retrasa debido a errores del sistema.

It has been o er a month now that I was supposed to be able to make an (advertised) instant withdrawal...when I ask what is going on no one can shoot me a straight answer as of why...keep telling me that their withdrawal system has internal errors and then it was documents...sent those and now we ba j to system issues...don't know what to do in order to collect

Dear jjbush0684,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please indicate the correct disputed amount you are attempting to withdraw?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

This is my first withdrawal attempt...yes, I believe deposited $35 with a 250% bonus .. they told me that I didn't need any further verification so I'm assuming I passed their kyc....$550 is the amount and with bitcoin

Could you please share your communication with the casino regarding the delay of your withdrawal? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

There is no communication anymore...they won't even lie to me anymore...lol

They refuse to contact me lol

Thank you very much, jjbush0684, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jjbush0684,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Owl Club Casino representative to join this conversation.

Dear Lucky Owl Club Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

They won't respond...I talked to them earlier ....as a guest lol...once they know who I am and why I'm there they stop responding...takes a real punk to rob you over the internet lol

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I wished there was something more I could do to them...just doesn't seem like negatively affecting their rep brings justice to being screwed out of $605...that's including the bonus I bought for 55...I really do appreciate all yalls help throughout this whole thing

Dear  jjbush0684,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this

occasion.

Best regards,

Mirka